General Manager Jobs

PRIMARY PURPOSE: To oversee the hotel in all aspects of operations effectively, ensuring proper training of staff, compliance to brand standards, promoting high guest satisfaction, and profitability.

RESPONSIBILITIES

• Interview, hire and train qualified staff members who are able to meet the highest levels of guest service requirements.

• Provide vision for the staff by promoting company and brand standards.

• Schedule staff for appropriate levels of service that drive guest satisfaction yet maintain profitability.

• Coach and mentor staff to facilitate high associate satisfaction.

• Process daily deposits and make collection calls to customers with direct billing approval.

• Identify and take action to drive incremental revenue during high demand times through effective yield management.

• Conduct daily/weekly inspections of the entire facility to ensure cleanliness, maintenance and safety issues are addressed timely and effectively.

• Review daily audit reports for accuracy and investigation of any irregularities.

• Provide feedback to staff during staff meetings about a) guest survey scores, b) associate survey scores, c) financial goals/budgets, and d) operational issues to facilitate associate understanding and buy-in toward areas in need of improvement.

• Serve as a role model for staff and co-workers and maintain a positive work environment where employees are encouraged to discuss matters of concern openly and honestly with any member of management.

• Demonstrate flexibility in working hours and responsibilities by showing a willingness to serve in any department or capacity as needed due to changing schedule requirements.

• Adapt to and appropriately address changing priorities in a fast paced environment.

• Use effective interpersonal skills to build rapport with staff and guests and resolve problems quickly and appropriately.

REQUIREMENTS

• Minimum 3 years hotel management experience preferably in a limited service hotel

• Associates degree in Hospitality, Business or related field; or equivalent combination of education & experience; Bachelors degree preferred

• Understanding of hotel operations and administration including: brand standards, food & beverage, human resources, budgeting and forecasting, P&L and safety

• Excellent oral and written communication skills

• Strong organization, planning, and attention to detail skills

• Proven ability to recruit, motivate and train staff

• Ability to take direction from and work directly with ownership

• Proficient in Microsoft products

JOB SETTING AND PHYSICAL DEMANDS

Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment. The General Manager must be able to quickly maneuver to any location in the hotel. Fluency in the English language and the ability to speak, hear, read, and write are required, as is the ability to work any hours/days of the week necessary to meet business requirements.

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.