General Enrollment Coordinator, 2023-2024 School Year

School Summary

California Connections Academy is a network of tuition-free public online schools for students in grades K–12. The network of schools is operated by the nonprofit California Online Public Schools and currently includes six schools serving students in 32 counties in California, including Orange and San Joaquin counties. California Connections Academy schools are accredited by the Schools Commission of the Western Association of Schools and Colleges (WASC).

Position Summary and Responsibilities

The Enrollment Coordinator’s role primarily focuses on facilitating the registration process for prospective students, ensuring that families have a seamless and positive experience from initial contact to official enrollment. The Enrollment Coordinator serves as a knowledgeable resource for applicants about California Connections Academy by providing them with information, guidance, and support throughout the enrollment journey. The role of an Enrollment Coordinator is crucial in ensuring that a family’s first interactions and experience with the school is a positive one. By providing exceptional customer service, support, and information, these Coordinators contribute to the school’s overall success and growth, fostering a diverse and engaged student community. This position will be predominantly remote with the possibility of in office days and limited annual travel for teambuilding and professional development purposes.

Key Responsibilities

• Other duties as assigned.
• Collaborative Coordination: The Enrollment Coordinator collaborates with various departments within California Connections Academy to ensure a smooth enrollment process for applicants. They communicate and coordinate effectively with these departments to resolve any enrollment-related issues, track application statuses, and provide timely updates to applicants.
• Document Review: The Enrollment Coordinator may review documents that are submitted during the registration process, and is expected to be knowledgeable about the school’s requirements to ensure that families understand what submissions will be accepted. In instances where traditional documents are unavailable, the Enrollment Coordinator can work with the family to find a solution to allow the application to proceed while still remaining compliant with school policies.
• Information Resource: The Enrollment Coordinator is often the first person that prospective families may speak with from the school, and is expected to be able to provide in-depth information about the school’s programs, enrollment requirements, policies, and properly connect families with other school staff to discuss more specific questions or concerns when necessary.
• Withdrawal Support: The Enrollment Coordinator will also assist with required withdrawal tasks when a student exits the school. These tasks may include providing withdrawal letters to the family and district of residence.
• Data Management: The Enrollment Coordinator maintains accurate and up-to-date records of applicants, including contact information, application materials, and communication They will utilize the school’s enrollment systems to track applicant progress, generate reports, and resolve customer issues.
• Application Assistance: The Enrollment Coordinator guides prospective families through the application process, assisting them in completing necessary forms, gathering required documents, and ensuring the submission of accurate and complete They offer personalized support to applicants, addressing their questions and concerns promptly and professionally.

Qualifications and Skills

• Excellent interpersonal and communication skills, both verbal and written, with a strong ability to engage and connect with diverse individuals.
• Previous experience in educational fields such as enrollment management, admissions, or counseling is highly desirable.
• Exceptional organizational skills with the ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Bachelor's degree in a relevant field preferred (such as education, counseling, recruiting, or business administration) or equivalent work experience.
• A keen attention to detail to ensure accuracy in data entry and document
• Proficiency with Microsoft Office tools, Google Apps and web-based applications is essential
• A customer-focused approach, displaying empathy, patience, and professionalism in all
• Demonstrated ability to work well in a team environment
• Strong problem-solving skills and the ability to think critically and make informed

Physical Capabilities

• Ability to carry loads of up to 20 pounds over a distance of several meters on a weekly basis
• Ability to transport loads (with assistance of dolly, cart or co-worker) 25 pounds or more over a distance of 100 meters on an occasional basis
• Repetitive bending or twisting for a duration of approximately one hour two to five times per week
• Ability to move files, documents or supplies around an office space on a daily basis
• Occasional need to ascend a short ladder or step stool
• Ability to work at a computer work station for 8 hours per day

California Connections Academy strives to create an inclusive environment that welcomes and values the diversity of the people we serve. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity.

This position ranges from $25.00-$28.00 per hour based on relevant education and experience.