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Gaming Slot Attendant Host-Reno/Sparks
Company | Golden Entertainment, Inc. |
Address | Sparks, NV, United States |
Employment type | FULL_TIME |
Salary | |
Category | Gambling Facilities and Casinos |
Expires | 2023-09-07 |
Posted at | 9 months ago |
Summary
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
- Remain up to date with monthly marketing promotions
- Maintain a comprehensive understanding of the Company’s rewards program, and inform guests of all benefits associated with the rewards program
- Follow the Company’s “Line of Sight” standard in all stores
- Address stressful situations with guests, business contacts and third parties with dignity and politeness
- Perform other duties as assigned
- Maintain a professional, neat and well-groomed appearance by following the uniform standard guidelines
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
- Maintain a positive attitude toward work and interfaces with guests in a congenial and polite manner
- Follow Company comp policy for all snacks and beverages
- Navigate and use the GMS system
- Inform Supervisor of all gaming machine maintenance issues
- Maintain a complete understanding and adheres to the Company’s policies, procedures, standards, specifications, guidelines and training programs
- Ensure that all cash drawers and safes are counted properly and all cash is accounted for before each shift
- Arrive to work on time and use the proper clock in procedures
- Ensure that all guests are greeted and feel welcome as they enter the store and are given responsive and courteous service at all times
- Obtain and maintain all work cards as required by the company
- High school diploma or equivalent preferred
- Verify right to work in the United States
- Knowledge of basic math skills and ability to handle currency and coin
- Experience working professionally with other department personnel, co-workers and management
- Proven experience providing high level of guest service
- Previous experience in a customer service industry
- Pleasant personality, team-oriented, and enjoys working with and assisting people
- Basic computer skills
- Ability to apply common sense reasoning to variety of situations
- At least 21 years of age
- Gaming
- Frequently bend, reach, twist, squat, kneel, sit, stand, and walk
- Occasionally lift and/or carry up to 20 lbs. at floor, knee, and/or waist levels
- Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity
- Noisy
- Indoor
-
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