Full-Time Kelley Body Shop Estimator

Functions:

• Provide firm customer satisfaction.
• Contribute to Body Shop’s profitability.
• Responsible for writing estimates and selling service.
• Manage Direct Repair Programs (DRP) to insurance companies that are assigned to you. Maintain good relations with customers, insurance company, and other departments.

Responsibility and Authority:

Customer Satisfaction:

• Resolve customer complaints in a swift, professional, and courteous manner.
• Build, train, and maintain a body shop organization that ensures customer satisfaction
• Satisfy all customer with whom Estimator does business.
• Build clientele for the dealership
• Set clear standards for customer treatment

Service:

• Set and maintain daily goals to ensure body shop team performance
• Keep body shop manager aware of any equipment that needs to be repaired
• Keep abreast of all local, state, and federal laws pertaining to the body shop department
• Ensure profitability of the body shop through the sale of high quality service
• Assist all technicians in the complete of correct repair procedures the first time.
• Responsible for maintaining all communications with the customer during the repair process

Insurance Direct Repair Programs (DRP):

• Work with technicians to get vehicles disassembled for proper estimates
• Write estimate/repair orders in accordance to each insurance company profile
• Look for opportunities to add new DRP’s
• Grow business with existing DRP’s
• Satisfy all insurance companies with whom Estimator does business
• Project an organized and well manager business to insurance companies

Human Resource, Training and Development:

• Maintain a level of training and knowledge in order to stay current in body shop field
• Attend appropriate Estimator seminars

Interdepartmental Relations:

• Assist other departments to correct customer problems
• Assist sales department in the sale of new and used vehicles.
• Establish and maintain good working relationship with other departments to reduce conflict and maintain dealer profitability

Qualifications:
High school diploma or the equivalent. Ability to read and comprehend instructions and information. Sales and supervisory experience preferred. Valid in-state driver’s license. Professional personal appearance and excellent communication skills. Computer skills needed. Experience in the automotive industry is desired.

Working Conditions:
The estimator works both indoors and out. Some Saturday hours will be required. May need to go on test drives. Will work on a computer at a desk, but also may need to be in the shop area. May be exposed to heat, cold, noise, dust, exhaust fumes and other potentially hazardous materials.

We are an Equal Opportunity Employer.