Full-Time Customer Service Agent @ Terminal 2

The MSP FT Customer Service Agent position is responsible for providing total customer service to all customers for both scheduled and charter service. This position will be responsible for providing exceptional customer service at the ticketing counter and gate areas but could also include the baggage service office.
On-Site @ Terminal 2
As an MSP FT Customer Service Team Agent, you will enjoy the opportunity to immediately work from home, growth opportunities, and the below benefits:

• Life and AD&D Insurance
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• Comprehensive benefit package including dental and vision
• Paid Time Off
• Dependent Care
• Paid holidays
• Health savings accounts (HSA and FSA)
• Employee Assistance Program including counseling for employees and their family
• PPO and high deductible health plans
• 401(k) match
• Fitness incentive and Stop Smoking Support

Essential roles and responsibilities of an MSP FT Customer Service Agent are:

• Provide information upon customer inquiries including arrival and departure times, boarding procedures, carry-on regulations, and seat assignments
• Handle delayed baggage issues, ensuring a written report is completed and follows up with customers until the bag is located, or the file is sent to Baggage Operations
• Provide consequential expenses to applicable customers when there is a delayed bag
• Any other duties assigned by management
• Store unclaimed bags in Baggage Service Office until claimed or turned over to Baggage Operations
• Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers, when appropriate
• Ensure compliance with FAA, Sun Country, and airport regulations
• Enforce safety/security measures and monitor sensitive safety zones
• Provide general information to passengers, such as directions and flight information
• Provides exceptional customer service to passengers through the Terminal to include ticketing, gate, and baggage
• Assist with lost and found articles
• Ensure delivery of baggage to the affected customer for late arriving or miss-loaded bags
• Trace loaner wheelchairs, car seats, etc.
• Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Training Schedule: Must be able to attend full training class from April 10 - April 14, 2023, from 9:00am-5:00pm each day.
Schedule:

• Must be able to work 40 hours a week
• Must be able to work nights, weekends, and holidays

The qualifications we are looking for in an MSP FT Customer Service Agent include:

• Ability to work a flexible schedule including nights, weekends, and holidays
• Previous airline customer service experience
• Previous customer service experience
• Ability to work efficiently under time constraints
• Must be able to obtain an MSP SIDA badge with Customs Seal
• Effective communication skills, both written and verbal

Work Environment
This job operates in an airport terminal. The noise level in the work environment is usually moderate but may become high at various times.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 60 pounds and occasionally lift and/or move up to 100 pounds. This position will be required to occasionally push/pull up to 300 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.