Full Service Hotel Night Auditor - Part Time

Night Auditor

FLSA Status: Non-Exempt

Department: Front Office/Guest Services

Job Summary

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.

Education & Experience

• At least 1 year of progressive experience in a hotel or a related field required.
• College course work in related field helpful.
• Must be proficient in Windows operating systems, company approved spreadsheets and word processing.
• Must be able to convey information and ideas clearly.
• Must be able to work in a self-managed environment.
• Must be able to problem solve and troubleshoot to resolve guest issues that may arise and respond to emergency situations.
• Knowledge of Accounting Principles.
• Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• High School diploma or equivalent required.
• Must work well in stressful, high-pressure situations.
• Must be able to work independently and with minimal supervision.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the need.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems, as necessary.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Previous supervisory responsibility preferred.

Job Duties & Functions

• Complete the Night Audit checklist for computer procedures daily.
• Maintain Front Office computer system operation according to Indigo One, LLC standards.
• Handle items for “Lost and Found” according to the standard.
• Run all reports as required for Food and Beverage audit.
• Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.
• As applicable to the hotel, may assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner; demonstrates suggestive selling techniques, and maintains a clean organized environment for guests.
• Maintain cashiering responsibilities as per Front Office procedures according to Indigo One, LLC standards.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
• Attend meetings as required by management.
• Maintain proper record keeping (i.e., log books, etc.) according to Indigo One, LLC.
• Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
• Follow up to ensure that nightly walk-through includes removal of all room service trays.
• Prepare and distribute the Daily Flash Report as needed.
• Always comply with Indigo One, LLC standards and regulations to encourage safe and efficient hotel operations.
• Be familiar with all Indigo One, LLC policies and house rules.
• Distribute work (i.e., revenue printouts, charge and paid folios, vouchers, and checks, etc.) as directed by S.O.P.’s.
• Maintain regular attendance in compliance with Indigo One, LLC standards, as required by scheduling which will vary according to the needs of the hotel.
• Have a working knowledge of security procedures.
• Run morning reports according to Indigo One, LLC procedures.
• Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit "Watch List", and preparation of daily revenue summary).
• Initiate and complete the End of Day process.
• Ensure associates are always attentive, friendly, helpful and courteous to all guests, managers and fellow associates.
• Always maintain a friendly and warm demeanor.
• Complete any reports as requested by management in a timely manner.
• Transfer the master or house accounts as necessary.
• Perform any other duties as requested by the Guest Services Manager or any other member of management.
• Deliver or assign delivery of Express Check-Out's.
• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Maintain radio contact with other associates during entire shift.
• Balance the day’s work (i.e., movie revenue, telephone postings, valet laundry, servers, and desk agent’s paperwork, etc.).
• Train any new Night Auditors as requested by management.
• Follow safety and emergency procedures according to Indigo One, LLC standards.
• Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)

General

This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties as signed by the supervisor.

Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.

Indigo One, LLC is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.

I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION AS STATED ABOVE AND ACCEPT THAT ANY OF THE TASKS MAY BE MODIFIED OR CHANGED. I ACCEPT RESPONSIBILITY FOR KNOWING THE MODIFICATIONS AND / OR CHANGES IN THIS JOB DESCRIPTION. I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB AS LISTED ABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION.