Frozen Food/Dairy Assistant Department Manager

Job Title Frozen/Dairy Assistant Department Manager

FLSA Status Hourly

Reports To Frozen/Dairy Department Manager

Provides assistance to the Frozen/Dairy Department Manager by working closely with all Frozen/Dairy associates in an effort to ensure an enjoyable shopping experience is consistently delivered, all company policies and procedures are being followed, department goals and objectives are being obtained, and associates’ needs are being met.

Frozen Food & Dairy Department Leaders guide a team of Associates who showcase a wide variety of the best frozen and dairy products while simultaneously providing Festivals high standard of guest service.

Essential Duties And Responsibilities

• Assists guests with finding items they are looking for
• Assists in writing and conducting performance reviews of Frozen/Dairy associates
• Observes sales floor and back stock conditions; takes action to correct areas of opportunity
• Answers questions and provides guidance to all Frozen/Dairy department associates
• Communicates and works cooperatively with Store Director, Frozen/Dairy Manager, other department managers and Frozen/Dairy associates to maintain standards and exceed guest expectations
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Has a strong desire to grow his/her leadership skills and actively pursues ways to become a better servant leader
• Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm
• Provides excellent services to all guests
• Documents violations of company policies/procedures by Frozen/Dairy associates and conducts appropriate corrective action, up to and including termination
• Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed
• Takes orders and other special requests
• Maintains appropriate inventory levels and ensures accurate pricing on products received and sold
• Trains new Frozen/Dairy associates, and re-train and coaches as necessary
• Other duties as assigned
• Ensures all department standards are being met in the Frozen/Dairy department
• Responsible for the department’s timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issues
• Reinforces Festival culture, guest service, and performance expectations to all Frozen/Dairy associates
• Performs tasks as delegated by the Frozen/Dairy Department Manager and effectively leads the Frozen/Dairy Department in the absence of the Department Manager
• Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
• Assists all department associates with daily responsibilities while leading by example

Qualifications

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to use the following equipment forklift, harness, power jack, walk behind lift, WAV, baler, compactor
• Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment
• Thorough understanding of all safety requirements and company safety policies, including proper lifting techniques and box cutter safety
• Ability to deal tactfully and effectively with guests and associates

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Standing for extended periods of time.
• Lifting up to 50 pounds on an occasional basis
• Frequent exposure to extreme temperatures

WORK SCHEDULE

The Frozen/Dairy Assistant Department Manager is a full-time hourly position. The work schedule will include mornings, afternoons, evenings, weekends, and holidays.

Festival Foods serves guests in 40 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission! Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.