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Frozen Food/Dairy Assistant Department Manager
Company | Festival Foods |
Address | Mauston, WI, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail Groceries |
Expires | 2023-08-29 |
Posted at | 8 months ago |
Job Summary
- Reinforces Festival culture, guest service, and performance expectations to all Frozen/Dairy associates
- Trains new Frozen/Dairy associates, and re-train and coaches as necessary
- Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
- Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
- Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm
- Responsible for the department’s timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issues
- Observes sales floor and back stock conditions; takes action to correct areas of opportunity
- Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed
- Answers questions and provides guidance to all Frozen/Dairy department associates
- Assists in writing and conducting performance reviews of Frozen/Dairy associates
- Maintains appropriate inventory levels and ensures accurate pricing on products received and sold
- Takes orders and other special requests
- Communicates and works cooperatively with Store Director, Frozen/Dairy Manager, other department managers and Frozen/Dairy associates to maintain standards and exceed guest expectations
- Documents violations of company policies/procedures by Frozen/Dairy associates and conducts appropriate corrective action, up to and including termination
- Performs tasks as delegated by the Frozen/Dairy Department Manager and effectively leads the Frozen/Dairy Department in the absence of the Department Manager
- Assists guests with finding items they are looking for
- Has a strong desire to grow his/her leadership skills and actively pursues ways to become a better servant leader
- Other duties as assigned
- Provides excellent services to all guests
- Assists all department associates with daily responsibilities while leading by example
- Ensures all department standards are being met in the Frozen/Dairy department
- Thorough understanding of all safety requirements and company safety policies, including proper lifting techniques and box cutter safety
- Ability to use the following equipment: forklift, harness, power jack, walk behind lift, WAV, baler, compactor
- Ability to deal tactfully and effectively with guests and associates
- Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment
- Standing for extended periods of time.
- Lifting up to 50 pounds on an occasional basis
- Frequent exposure to extreme temperatures
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