Front Of House Manager - Winter 23/24

Seasonal (Seasonal)
WORK AND PLAY IN THE MOUNTAINS
Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.
JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us— whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!
BIG PEAKS, BIGGER PERKS
Employee perks:

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
• Employee Housing available, on-mountain and off-mountain
• Group health insurance for eligible positions
• Free ski-referral letters for employees to use at other mountain resorts during time off
• Employee-only Night Skiing events
• Opportunities for growth, advancement, and year-round employment
• Free access to Alterra Mountain destinations during time off
• Pro deals on gear with 100s of brands
• Discounts on Food & Beverage
• Discounts on Ski & Snowboard Rentals
• 401K benefit and generous match with immediate vesting for all staff members over 21
• Free Crystal branded swag
• Discounts on Ski & Snowboard Lessons
• Accrued paid time off for eligible positions
• + Free Alterra season pass for spouse and dependents 25 & under
• 50% off window ticket price at IKON partner resorts
• Discounts at Crystal Mountain Retail shops
• Discount Marketplace
• Discounted friends & family day-ski vouchers (Up to 85% off)
• Discounts on Gear Tune-Ups
• Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more

Position Title: Front of House Restaurant Manager
Business Unit: Food & Beverage
Position Reports to: Director of Food & Beverage, Base Area General Manager or On Mountain General Manager
Positions Reporting to this Role: FOH Supervisor, Restaurant Staff
Wage Range: $25.00 - 27.00 / hour DOE
Job Summary
As a valued Restaurant Manager at Crystal Mountain, you will motivate, inspire, and mentor staff, delight our guests and commit to providing excellent customer experiences. As an innovator, we will look to you to find new and better ways of developing a dynamic and successful team. You will utilize your superior organization and communication skills to quickly address concerns and discover lasting solutions while upholding our high standards for 100 percent guest satisfaction. At Crystal Mountain you will directly oversee the operation of the Rafters Smokehouse, Campbell Basin Lodge, or the Cascade Lodge food venues. Duties for those venues are the following.
Essential Duties

• Nurture a positive working environment
• Responsible for inventory input and calculation of COGs
• Coordinate communication between front of the house and back of the house
• Conduct staff meetings
• Plan and develop staff incentive programs
• Control costs and minimize waste while ensuring high quality of preparation
• Responsible for maintaining par levels and ordering product
• Help maintain current reservations system and training when needed
• Coordinates product deliveries to venue with Shipping and Receiving team
• Help oversee stock levels and order supplies when needed
• Monitor labor and product expenses to remain within budget, meet goals, and successfully advertise and support the CMR brand
• Help achieve restaurant operational objectives
• Gather guest & employee feedback and recommend improvements to management
• Assists Base Area General Manager or On Mountain General Manager in upholding the budget
• Promote and market the business
• Maintain a safe, healthy, and secure working environment
• Run daily pre-shift meetings (huddles)
• Respond to customer concerns and questions
• Manage and oversee venue operations

Knowledge, Skill And Ability Requirements

• Positive attitude and excellent communication skills
• Must have Washington Food Handler Card
• Must have Washington MAST Card
• POS experience required
• 2+ years’ experience in a restaurant lead role in the hospitality industry

PHYSICAL DEMANDS AND WORKING CONDITIONS

• Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
• Some venues require intermediate ski or snowboard ability to access.
• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
• This position is required to work evenings, weekends and holidays while in operation.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.
An Equal Opportunity Employer