Front Desk/Medical Asst - Infectious Disease - Full-Time Days

• PURPOSE OF JOB : A nonexempt position responsible for performing a variety of duties dependent upon assignment. Position will be assigned based on practice need and will flex between front desk and clinical area based on assessment of daily needs.

Front desk coordinator primary functions : Providing reception, scheduling, patient check-in, patient check-out, telephone service, and other patient-related services.

Medical assistant primary functions : Assist physicians with patient care and handling clerical, environmental and organization tasks.

• ESSENTIAL FUNCTIONS :

General

• Adaptable knowledge base and communication skills to perform assignment.

• Other duties as assigned.
• Adaptable computer skills and ability to perform functions dependent upon department assignment.

Front Desk

• Scheduling, insurance verification.
• Proficiency in telephone and communications skills.

Clinical

• Patient care assisting physicians in preparing patient visits, communicating with physicians, patients, families and other health care providers.

Job Qualifications

V. QUALIFICATIONS :

• Education: High school graduate or equivalent

Medical assistant diploma or certification.

If Registered, valid registration

• Experience: Two years of health care experience, experience in applicable practice preferred.

• Other Skills: EMR Knowledge (ECW Experience preferred but not required)

Knowledge

• Knowledge of basic medical terminology and organization services.

• Knowledge of individual responsibilities to accurately direct callers.
• Knowledge of legal and ethical considerations related to patient information.
• Knowledge of organizations policies and procedures

Skills

• Good communication skills and attention to detail. Must be able to interact with administration, physicians and other department personnel on a daily basis.

• Skill in exercising sound judgment and remaining professional at all times
• Skill in understanding patient education needs by effectively sharing information with patients and families.
• Skill in using computers.
• Skill in using multi-line phone system, including transferring calls and paging.
• Maintaining medical assistance, clinical knowledge base.

Abilities

• Ability to elicit appropriate information to properly direct patients.

• Ability to demonstrate compassion and caring in dealing with others.
• Ability to calm, or defuse irate callers and patients by working with them to identify concerns develop solutions to problems.
• Ability to plan, prioritize and complete delegated tasks.
• Ability to be punctual and available for daily assigned work.
• Ability to multi-task and organize work for effective completion.
• Ability to learn and retain information regarding patient care procedures.