Front Desk Specialist Jobs

HealthWorks for Northern Virginia is a non-profit Federally Qualified Health Center (FQHC) serving the medically underserved and uninsured populations of Northern Virginia. We provide quality medical, dental, and behavioral health care to all ages who might not otherwise be able to afford it. For more information about who we are and what we do, please visit www.hwnova.org.

Work Life Balance – NO WEEKENDS!! Competitive Salary and Benefits package includes a 401K Retirement Plan, Medical, Dental, Vision, Group Life, STD, LTD; Paid Time Off and 10 Paid Holidays.

HealthWorks is a mandatory COVID-19 and flu vaccine organization.

Pay - startng at $18/h

Description of Duties:

• Monitors patient flow through the clinic—from the waiting room, to the clinical staff and completion of visit. Works with nursing staff regarding late arrivals, no-shows and cancellations in order to optimize provider time.
• Treats all patients in a culturally competent and sensitive manner and demonstrates care and compassion at all times towards all.
• Greets patients and assists the patient to “sign-in” for the patient appointments. Note time of arrival, time of scheduled visit, and reason for visit.
• Provides interpretation services as needed or requested.
• Initiates patient visits on eClinicalWorks and creates the patient superbill.
• Assists patients with transportation arrangements as needed.
• Assists clinical and administrative staff in evaluating patient services, such as patient satisfaction questionnaires and other evaluation tools.
• Collects copayment for services.
• Other duties as assigned or are in the best interest in the care and safety of the patient.
• Assists patient in completing registration form and other clinic forms as needed. Verifies and updates patient demographic information at the time of the visit and advises the patient regarding any requirements of the visit.
• Assist patient in determining eligibility for Sliding Fee Scale Discount Program. Advise patients of discount and payment options.
• Reviews new patient registration forms, copies and verifies all insurance information. Assists patients as required.
• Functions as a Front Desk Specialist. Be proactive in addressing patient needs and trouble shooting patient concerns. Strive to make each consumer satisfied with the clinic services.