Front Desk / Receptionist Jobs

Position Summary

Under supervision of the Senior Manager, is responsible for receptionist duties and provides administrative support such as typing, filing, and scheduling, and maintaining the front lobby. Also, provides support to the Senior Manager. Ensures all services are provided consistently with REN’s philosophy and values; performs related duties as required.

Essential Functions And Responsibilities

• Ability to forward sensitive information in a professional timely manner.
• Answer calls and play the role of gatekeeper.
• Perform a variety of clerical duties involved in scheduling appointments, exams and procedures, and processing forms and data.
• Responsible for the reception duties in the Administration office, greeting visitors, responsible for ensuring a positive customer service environment both in person and in receiving telephone calls.
• Updates employee directory
• Provide limited administrative support on an as needed basis for various departments within their organization.
• Performs other clerical duties, such as filing, photocopying, collating, faxing, as assigned.

Knowledge, Skills And Abilities Requirements

• Knowledge of administrative office principles.
• Ability to be reliable.
• Knowledge of state behavioral health individual and agency licensure regulations and requirements.
• Excellent oral and written communication skills, especially over the phone
• Familiarity with EMR software / patient scheduling
• Knowledge of state and local behavioral health resources.
• Knowledge of SMI diagnoses and behavioral health services delivery systems policies and procedures.
• Able to multitask efficiently and effectively.
• Legal filing a plus
• Comfortable with answering calls, transferring as appropriate.
• Knowledge of the principles of cultural competency and adherence to its philosophy.
• Knowledge of the principles of behavioral health recovery and adherence to REN’s philosophy.

Education/License/Certification/Experience Requirements

• A High School Diploma/GED and 1 year administrative experience.
• Must be 21 years of age.
• A current Arizona Driver License and a current satisfactory 39-month Motor Vehicle Record (MVR).
• Demonstrated experience in the support of multiple departments, preferred.
• Bilingual in Spanish preferred but not required.

Physical And Mental Requirements And Workplace Environment Conditions

• Standard office environment and mobility to travel between various organizational worksites and/or external meetings.
• Ability to communicate with staff at all levels of the organization and with external stakeholders.
• Ability to apply critical thinking, and sound judgment in an ever-changing environment with multiple projects and competing priorities.
• Ability to create and maintain required documents.

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