Front Desk Receptionist Data Entry

At Pathology Group of Louisiana, our mission is to provide the finest quality pathology services to patients, referring physicians, outpatient surgery centers and hospitals with the greatest accuracy in the most cost-effective manner as rapidly as possible.

Can we depend on you to work hard for our clients and shareholders? Do you foster a positive work culture for your co-workers? If so, apply today!

Position Summary

Incumbent will be responsible for answering a multi-line switchboard quickly and professionally while adhering to PGL Customer Service and Telephone Call handling protocols. Will also be responsible for entry of patient demographics into the billing system. Must be a team-player, maintain a cooperative attitude and support on-going changes in a professional manner.

Minimum Job Qualifications

• Must be proficient in typing and have data entry experience.
• High School graduate.
• Must have a minimum of 3 years of experience in a medical billing office.
• Knowledge of Medical Terminology and MS Outlook and Excel.

Additional Job Qualifications

• Must have good written and verbal communication skills.
• Must be knowledgeable in medical billing and collections and have the ability to handle a high volume of accounts.
• Must be detail-oriented, organized and able to manage multiple projects and priorities.

Duties And Responsibilities

• Provides excellent customer service to PGL guests and clients; understand and respond effectively and clearly to address their questions and concerns both in person and over the phone.
• Receives and logs deliveries and packages entering the front door.
• Reports to management any new facility, referring physician and/or insurance company so interface tables can be updated.
• Enters correct patient demographic information into billing system, including all personal information on patient as well as the patient's insurance information. Attempts to locate the information from the PGL MPI, the hospital networks, referring facility or referring physician if the information provided is incomplete.
• Reports to management any facility or physician's office that routinely does not provide necessary information.
• Completes production reports as assigned.
• Performs other duties as assigned.
• Completes daily log for above activities to be stored for review by management.
• Provides appropriate badge/access as well as maintaining visitor logs.
• Directs the calls to the proper destination without delay, or take thorough and accurate message and relay to appropriate PGL recipient.
• Works MPI work queue daily in support of up to date demographics and charge entry.