Front Desk Part Time

Are you tired of working somewhere that you aren't recognized and appreciated? Do you want to work somewhere that offers true work/life balance and treats you as an individual and not just a cog in the machine? Want to be recognized for your achievements and respected for the work you put in? Join us at Baseline Fitness!
Who Are We
Baseline Fitness is a Franchise of Planet Fitness with locations in Minnesota, North Dakota, Nebraska, Iowa, California, Illinois, Colorado, and Wisconsin. We opened our first location in 2009 and have been growing ever since. Now 70 locations strong and expanding rapidly, we are a Top 10 Franchise within the Planet Fitness System.
What Makes Us Different
Many companies say they value their employees, but at Baseline we back up those claims! We offer a competitive set of benefits to all full-time employees, including insurance, bonus opportunities (position dependent), holiday pay for ALL hourly employees, PTO and holidays off for Salaried employees, and more! We believe that the key to success for any business is to listen to and act upon the feedback of our employees. When our employees feel valued, we all win! When we say that we offer advancement opportunities, we aren't making a vague promise of a possibility somewhere down the line, we are growing our company and looking for highly motivated and driven individuals to help us drive that growth. High Potential Employees can expect to see promotion opportunities within 3-6 months of hire if not sooner!
What We Have To Offer

• A Free Black Card Membership for all employees + one to give to a friend or family member
• Medical, Dental, Vision and Accident Insurance for ALL full-time employees (after 60 days)
• A clear and developed training program for every level of employment to set clear expectations for job performance and growth.
• True Advancement Opportunity
• Holiday Pay for ALL hourly employees
• Employee recognition program with gift cards and a vacation grand prize incentive quarterly

Job Summary
The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties And Responsibilities

• Answer phones in a friendly manner and assist callers with a variety of questions.
• Customer Service Representative greets members, prospective members and guests, providing exceptional customer service.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• New member sign-up.
• Handle all front desk related activities including:
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Check members into the system.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Upbeat and positive attitude!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Punctuality and reliability is a must.
• A passion for fitness and health.
• Must be 16 years of age or older.
• Basic computer proficiency.
• Customer service background preferred.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Physical Demands

• Continual standing and walking during shift.
• Must be able to occasionally lift up to 50 lbs.
• Continual talking in person or on the phone during shift.
• Will occasionally encounter toxic chemicals during shift.

Other

• Employee Recognition Program
• Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
Compensation: $11.00 per hour
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.
CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB: