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Front Services Attendant (Bellman) - Part Time - Detroit

Company

MGM Resorts International
Address , Detroit, 48226, Mi
Employment type PART_TIME
Salary
Expires 2023-10-05
Posted at 9 months ago
Job Description

THE JOB:

As a Bell Person, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.


DAY-TO-DAY:

  • Make and receive phone calls requesting information, services and deliveries
  • Complete applicable documentation, tickets, and other bell related forms
  • Collect, transport, deliver, and store luggage and guest items
  • Maintain a positive attitude and outgoing personality, demeanor and professional appearance
  • Provide a high level of guest service to all guests and co-workers which are aligned and guided by the Company's and Property’s core service standards and brand attributes in order to provide defining moments at every opportunity
  • Smile and greet, warmly interact with, and assist guests and hotel staff in a professional manner
  • Assist with group deliveries, group baggage, and various amenities
  • Perform other job-related duties as requested
  • Orient guests to guest room and property

THE IDEAL CANDIDATE:

  • Able to effectively communicate in English, in both written and verbal forms
  • Maintain a professional, neat and well-groomed appearance adhering to company standards
  • Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
  • Knowledgeable of handheld mobile application devices
  • Knowledgeable of various hotel systems such as Opera, HotSOS, GoConcierge, VIPr, Autocab, Autobells, CVPS, and others

THE PERKS & BENEFITS:

  • Free Parking
  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
  • Free meals in our employee dining room
  • Child Care Assistance
  • Wellness incentive programs to help you stay healthy physically and mentally
  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, pharmacy and more.
  • Healthcare, and 401K benefits