Front Desk Jobs

The ideal Summit Front Desk employee loves rock climbing, and is passionate about serving the climbing community by making our gyms welcoming, clean, and inviting to people of all backgrounds and climbing abilities. They are obsessed with helping members and day pass visitors have an exceptional experience from the moment they walk in the door to the moment they walk out. On shift, Front Desk staff work as a team under the direction of an Assistant Manager. Front Desk staff report to the General Manager and Assistant General Manager of their facility.

Responsibilities and Duties

• Be a positive, friendly, inclusive, and motivating presence for both customers and teammates

• Give climbing gym orientations
• Recommend gear to interested customers and assist in fitting shoes, harnesses, etc.
• Promote Summit events, programs, and memberships, with a focus on improving customer experience and building community (vs. selling)
• Check in customers and members, handle basic customer account issues
• Resolve customer concerns through listening, asking questions, seeking solutions, and escalating to a manager when appropriate
• Constantly monitor climbing areas; intervene to mitigate risk with professionalism and courtesy
• Engage with the community and form genuine connections with customers

• Maintain clean and well-stocked retail displays
• Additional responsibilities may include power washing climbing holds, equipment maintenance, small projects, administrative tasks
• Attend monthly staff meetings
• Keep the gym a clean and inviting space through constant dusting, disinfecting, vacuuming, sweeping, mopping, deep cleaning, etc.

Qualifications and Skills

• Flexibility to work days/evenings/weekends as needed
• Strong work ethic and teamwork mindset
• Preferred experience: customer service, retail, knowledge of climbing gear, climbing background, speaking in front of groups
• Basic computer and administrative proficiency
• Excellent verbal and written communication skills
• Detail oriented
• Able to take direction and desire to grow personally and professionally

Physical Demands

• Ability to carry and operate cleaning equipment, such as backpack vacuum or floor scrubber
• Ability to be on one’s feet for up to 8 hours at a time and lift up to 30 lbs on a regular basis
• Ability to ascend a 30-60 foot climbing wall if needed for any reason
• Ability to work in changing outdoor conditions, such as for power washing

Benefits

• 401k (eligibility requirements apply)
• Free Summit membership