Front Desk / Customer Service Representative

Front Desk / Customer Service Representative

**Starting Pay $20/hr and $500 Sign On Bonus**

Our mission is to deliver the dream of flight! Learn about iFLY’s Indoor Skydiving.

iFLY is a global company with 33 U.S. locations. This is an exciting opportunity to join an established, successful, innovative company that supports your professional development.

We are seeking an enthusiastic Customer Service Representative (CSR) to sell iFLY’s unique indoor skydiving experience! CSRs have strong selling, communication, and customer service skills, are willing to learn and grow, and often act as the first point-of-contact to iFLY customers If an exciting, dynamic, collaborative workplace is for you, then apply!

Every team member on the iFLY Flight Crew exemplify and deliver our core values of SOAR:

Safety First
Outrageous Passion
Accountability
Respect

CSR Day-to-Day:

• Service - Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner
• Additional Responsibilities - Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule. As needed, participation in marketing related photography, video, and social content capture for promotional usage.
• Service - Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through
• Sales – Actively listen to guests to recommend and sell experiences that improve their time at iFLY
• Safety - Promote customer safety throughout their time in the wind tunnel and facility

Ability to:

• Stand for about 8 hours a day while working on a point-of-sale system
• Exercise good judgement while staying focused and attentive throughout the duration of flight session while operating tunnel wind at speeds up to 160 mph

What We are Looking For:

• Ability to resolve conflicts, to multi-task, and to understand customer needs
• Exceptional customer-service skills
• Weekend availability is required
• High school diploma or equivalent (required)
• Confidence in phone and face-to-face communication
• Must be 18 years of age or older
• Ability to work well within a team maintaining positive relationships
• Friendly, upbeat, compassionate, and personable attitude
• Exceptional sales skills
• Integrity, punctuality, and professional appearance
• Basic computer skills

The Good Stuff:

• Average hourly rate, including commissions - $18-20/hr. (base + commission)
• Holiday pay options
• Tuition reimbursement
• Employee discount on retail merchandise and flight packages
• Referral bonus program
• Medical, dental, vision and supplemental plans for eligible employees
• Free flight time for employees and immediate family!
• Maternity/Paternity leave
• 401k retirement investment with company match
• Paid time off (PTO)

All 7 billion people on earth dream about flying, and we’re the only ones who make that dream come true. It’s an awesome privilege, and making that dream come true is our passion. Join the team!