Front Desk Associate - Jacksonville Airport

Description
Headquartered in Jacksonville, FL, Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need. The Pet Paradise brand has grown to offer resort style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof.
Immediately Hiring - Ability to begin work in a couple days!
Starting Rate: $12.50/hour ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date)
On Demand Pay Available with DailyPay
Complimentary Pet Day Camp! Bring your dog with you to work!
This position is responsible for guest service transactions, reporting and resolving customer issues, and providing the right services for the customers' and pets' needs.
Responsibilities Include

• Liaison to veterinary service team; veterinary appointment status and arrivals.
• Welcome pet parents and their pets as they enter the resort while making a positive impression
• Responsible for maintaining, cleaning, and supporting the cat room (per resort routines)
• Offer upgrades and sell additional services based on guest wants and needs
• Organize and process the check-in/check-outs; coordinating suite placement and walking the guest to their suite ensuring their needs are met
• Complete cashier and point of sale operations; able to communicate with leaving and in-coming staff, peers, and leadership
• Answer in-coming phone calls, listen and respond to voicemails, respond to emails- all in a timely, problem-solving manner
• Maintain cleanliness of the entranceway and lobby including the restrooms
• Communicate and follow through with pet parent and resort leadership requests

Requirements

• Reliable and flexible to resort schedule needs including days, night, weekends, holidays, and peak times
• Able to learn to work with and handle a variety of sizes and breeds of dogs
• Thrives in a fast-paced environment
• Detailed, but can work with a sense of urgency while providing exceptional customer service
• One to two years in a customer service role (Customer Service, Call Center, Receptionist)
• Enjoys problem solving to provide our guests and customers with a premier experience
• Ability to receive instructions and remain adaptive to change and training material

Benefits & Perks

• Complimentary Pet Day Camp - Bring your dog with you to work!
• Fitness Reimbursement
• Discounted Veterinary Care and Grooming Services (per location)
• On-demand pay with DailyPay
• Paid Time Off (both full-time and part-time status)
• 30 Days of Complimentary Pet Boarding (non-holidays)
• 401(k) Savings Plan with company match, Health, Dental and Vision Insurance (full-time status)
• Dog/Cat Adoption Assistance

Work Environment
While performing the duties of this job, the employee is frequently exposed to wet or humid conditions (non-weather), outdoor weather conditions and loud noise.
Associates may be exposed to animals that are agitated, injured, and may scratch or bite.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee must occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to use hands. The employee is frequently required to stand; walk and talk or hear. The employee is occasionally required to sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin