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Front Desk Associate - Ballantyne
Company | Pet Paradise |
Address | Indian Land, SC, United States |
Employment type | OTHER |
Salary | |
Category | Pet Services |
Expires | 2023-07-16 |
Posted at | 10 months ago |
Description
This is a part-time position.
On Demand Pay Available with DailyPay
Complimentary Pet Day Camp! Bring your dog with you to work!
This position is responsible for guest service transactions, reporting and resolving customer issues, and providing the right services for the customers' and pets' needs.
Responsibilities Include
While performing the duties of this job, the employee is frequently exposed to wet or humid conditions (non-weather), outdoor weather conditions and loud noise.
Associates may be exposed to animals that are agitated, injured, and may scratch or bite.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee must occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to use hands. The employee is frequently required to stand; walk and talk or hear. The employee is occasionally required to sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin
This is a part-time position.
On Demand Pay Available with DailyPay
Complimentary Pet Day Camp! Bring your dog with you to work!
This position is responsible for guest service transactions, reporting and resolving customer issues, and providing the right services for the customers' and pets' needs.
Responsibilities Include
- Welcome pet parents and their pets as they enter the resort while making a positive impression
- Offer upgrades and sell additional services based on guest wants and needs
- Maintain cleanliness of the entranceway and lobby including the restrooms
- Liaison to veterinary service team; veterinary appointment status and arrivals.
- Organize and process the check-in/check-outs; coordinating suite placement and walking the guest to their suite ensuring their needs are met
- Communicate and follow through with pet parent and resort leadership requests
- Complete cashier and point of sale operations; able to communicate with leaving and in-coming staff, peers, and leadership
- Answer in-coming phone calls, listen and respond to voicemails, respond to emails- all in a timely, problem-solving manner
- Responsible for maintaining, cleaning, and supporting the cat room (per resort routines)
- Enjoys problem solving to provide our guests and customers with a premier experience
- Able to learn to work with and handle a variety of sizes and breeds of dogs
- Ability to receive instructions and remain adaptive to change and training material
- Reliable and flexible to resort schedule needs including days, night, weekends, holidays, and peak times
- Thrives in a fast-paced environment
- One to two years in a customer service role (Customer Service, Call Center, Receptionist)
- Detailed, but can work with a sense of urgency while providing exceptional customer service
- On-demand pay with DailyPay
- Dog/Cat Adoption Assistance
- 30 Days of Complimentary Pet Boarding (non-holidays)
- Discounted Veterinary Care and Grooming Services (per location)
- Fitness Reimbursement
- Paid Time Off (both full-time and part-time status)
- 401(k) Savings Plan with company match, Health, Dental and Vision Insurance (full-time status)
- Complimentary Pet Day Camp - Bring your dog with you to work!
While performing the duties of this job, the employee is frequently exposed to wet or humid conditions (non-weather), outdoor weather conditions and loud noise.
Associates may be exposed to animals that are agitated, injured, and may scratch or bite.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee must occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to use hands. The employee is frequently required to stand; walk and talk or hear. The employee is occasionally required to sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin
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