Front Desk Associate - Additional Perks!

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When you join the Sheraton family, you become a member of its global community. A rich history of service, the Sheraton brand began in 1937 and is considered a legacy in pioneering the hotel industry. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver meaningful guest experiences, we encourage you to explore your next career opportunity at the Sheraton Duluth Hotel.

This is a Sherman Associates owned Marriott International, Inc franchised location.

The Front Desk Associate is responsible for check-in, checkout, kiosk operations, and all other guest transactions they strive to exceed established standards at every opportunity and take pride in the overall look and feel of our brand.

Schedule: We are currently seeking part-time availability to include both weekdays and weekends.

Essential Functions

• Accepts payment for guests’ accounts at the time of registration and at checkout
• Maintains a house bank and make a deposit and accurate report of receipts daily
• Registers and book guests, verifying reservation, address, email address and credit information
• Proficient on kiosk operations to assist when necessary
• Completes additional duties as assigned
• Has an intimate knowledge of the hotel facilities and the local geographic area
• Processes all Retail transactions for the guest
• Takes pride in the overall look and feel of the hotel assuring cleanliness and conditions are at their peak at all times
• Issues luggage claims and check guest luggage when requested
• Answers all inbound calls in a professional manner
• Responsible for restocking and assuring overall cleanliness of Retail
• Ensures every guest is greeted and Welcomed on arrival
• Respectfully listen and respond to guest complaints in an efficient and professional manner

Required Experience

Minimum Requirements

• A passion for the mission, vision, and values of Sherman Associates
• Customer service experience in the hospitality industry strongly preferred
• 1-2 years of experience in a public contact position
• Schedule may vary due to the specific needs of the hotel
• Basic computer knowledge and some knowledge in word, excel, outlook, and internet

Keyword: Guest Services, Front Desk, Administration, receptionist, Hotel, Hospitality, check-in, host, customer service, Duluth, Sheraton, Intern, Internship, Associate, admin, Starwood

From: Sherman Associates