Front Desk Agent- Starting-$21.00

Job Summary
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
Responsibilities
Qualifications

• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Ability to read comprehend and write simple instructions and/or short correspondence and memos
• Ability to participate in the creation of an enjoyable work environment
• Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
• An operational knowledge of Microsoft Office suite
• Must work well in stressful high pressure situations.
• Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
• Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
• Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Experience in a hotel or a related field preferred.
• Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
• Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
• Must be able to convey information and ideas clearly.
• High School diploma or equivalent required; College course work in related field helpful.

Responsibilities

• Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
• As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
• Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
• Answer inquiries from guests regarding restaurants transportation entertainment etc.
• Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
• Handle requests for information mail and messages in an efficient and courteous manner.
• Obtain all necessary information when taking room reservations and follow rate quoting scenario.
• Handle check-ins and check-outs in a friendly efficient and courteous manner.
• Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
• Answer guest inquires about hotel service facilities and hours of operation.
• Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
• Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Use proper two-way radio etiquette at all times when communicating with other associates.
• Approach all encounters with guests and associates in a friendly service oriented manner.
• Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
• Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
• Have knowledge of and assist in emergency procedures as required.

Our Hotel
AC Hotels by Marriott hotels reflect the souls of the cities in which they reside. They offer a unique combination of quality, timeless European design, comfort and true authenticity. It's a whole new way to travel. Stylish Hotels for Urban Spirits, a new way to connect to the city.