Front Desk Agent - Starting At $19/Hr

Job Summary
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
Responsibilities
Qualifications

• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
• Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• High School diploma or equivalent required; College course work in related field helpful.
• Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
• Must work well in stressful high pressure situations.
• Ability to participate in the creation of an enjoyable work environment
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
• Ability to read comprehend and write simple instructions and/or short correspondence and memos
• Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
• An operational knowledge of Microsoft Office suite
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
• Experience in a hotel or a related field preferred.
• Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays

Responsibilities

• Answer guest inquires about hotel service facilities and hours of operation.
• Handle requests for information mail and messages in an efficient and courteous manner.
• Approach all encounters with guests and associates in a friendly service oriented manner.
• Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
• As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
• Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
• Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
• Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
• Use proper two-way radio etiquette at all times when communicating with other associates.
• Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
• Obtain all necessary information when taking room reservations and follow rate quoting scenario.
• Have knowledge of and assist in emergency procedures as required.
• Answer inquiries from guests regarding restaurants transportation entertainment etc.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
• Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
• Handle check-ins and check-outs in a friendly efficient and courteous manner.
• Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.

CENTER STAGE IN DOWNTOWN SAN DIEGO
There's something electric about being in the middle of it all. Hard Rock Hotel San Diego puts you in the limelight with chic accommodations in the heart of downtown and the famed nightlife of the Gaslamp Quarter. Whether you're here to catch a game at PETCO Park (located just one block away) or attend a corporate event at the San Diego Convention Center (right across the street), we'll take you there.
But we're so much more than a typical hotel in San Diego. Our award-winning service and stunning event venues amp up any occasion, with group packages that make your attendees all VIPs. And you can live it up without ever leaving the hotel—try a jam session in your suite with our complimentary Sound of Your Stay® service, or mouthwatering sushi at world-famous Nobu, and rooftop cocktails at Float rooftop lounge or 207 bar. Indulge your body at our full-service Rock Spa, or free your mind with a stress-crushing workout in our 24-hour fitness center.
WHERE EVERY EMPLOYEE IS A ROCK STAR!
Come to Hard Rock Hotel San Diego for a career you'll love, with incredible employee benefits. Working with us is a total rock experience! If you're passionate about music, and even more passionate about VIP guest service, you belong on our team. This is no ordinary hotel, and we don't hire ordinary employees. Our staff is as excited about the Hard Rock Hotel experience as the guests, with a focus on attentive, detailed service. If you're ready for something extraordinary, check out our openings to see where Hard Rock Hotel San Diego can take you.