Front Desk Agent Jobs

Job Summary
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
Responsibilities
Qualifications

• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Ability to participate in the creation of an enjoyable work environment
• Experience in a hotel or a related field preferred.
• An operational knowledge of Microsoft Office suite
• High School diploma or equivalent required; College course work in related field helpful.
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
• Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Must work well in stressful high pressure situations.
• Ability to read comprehend and write simple instructions and/or short correspondence and memos
• Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
• Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
• Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
• Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
• Must be able to convey information and ideas clearly.

Responsibilities

• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Have knowledge of and assist in emergency procedures as required.
• Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
• Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
• Approach all encounters with guests and associates in a friendly service oriented manner.
• As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
• Handle check-ins and check-outs in a friendly efficient and courteous manner.
• Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
• Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
• Answer guest inquires about hotel service facilities and hours of operation.
• Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
• Handle requests for information mail and messages in an efficient and courteous manner.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
• Answer inquiries from guests regarding restaurants transportation entertainment etc.
• Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
• Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
• Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
• Obtain all necessary information when taking room reservations and follow rate quoting scenario.
• Use proper two-way radio etiquette at all times when communicating with other associates.

Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• 401k Retirement Plan
• Medical, Dental, and Vision Coverage
• Employee Assistance Program
• Short-Term and Long-Term Disability Income
• Paid Time Off
• Now offering Daily Pay! Ask your Recruiter for more details
• Term Life and AD&D Insurance

About The Company
Situated between majestic vistas of Heavenly Mountain and the serene tranquility of Lake Tahoe, the reimagined Coachman Hotel invites you to discover the intersection between personable hospitality and modern design centered in a renovated motel; a perfect combination for family-friendly gatherings, couple getaways, or adventures with friends. Our hotel is both a retreat and a gateway to the great outdoors, with year-round activities at your fingertips to explore the best Lake Tahoe has to offer.
With the newest expansion of our property, including additional guest rooms, gym and meeting spaces, the Coachman Hotel is perfectly situated to accommodate your needs. We invite you to get cozy around the fire pit and roast a couple of s’mores while sharing the day's adventures with family and friends.