Front Desk Agent Jobs

Pay: $16.50 per hour

At Great Wolf, our Front Desk Agent ensures an efficient, informative and professional check in/out process so our guests can focus on enjoying all of the amenities the lodge has to offer. Many times as the first point of contact the Front Desk Agent helps create a positive first impression of our resort.

Essential Duties & Responsibilities

• Secures guest's valuables by processing lost and found to the housekeeping department
• Maintains a safe working environment by verifying, reporting and acting in a safe manner
• Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
• Establishes credit by verifying credit cards or obtaining cash
• Collects revenue by entering services and charges, computing bills, obtaining payment
• Confirms guest identity for registering guests
• Maintains records by entering room and guest account data
• Directs guests to room by showing location on resort map
• Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements
• Welcomes guests by greeting, answering questions, responding to requests
• Provides concierge duties to guests by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel
• Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys

Basic Qualifications & Skills

• High School Diploma (or equivalent education/experience)
• Must be flexible regarding schedule, based on business demands
• Successful completions of a criminal background check and drug screen
• Previous experience demonstrating strong customer service

Desired Qualifications & Skills

• Excellent communication skills
• Proven teamwork skills
• Enthusiastic and energetic
• Ability to multi-task and prioritize a variety of tasks with minimal direction

Physical Requirements

• Ability to lift up to 30 lbs.
• Able to sit and/or stand for long periods of time