Front Desk Agent Pt - 3Pm-11Pm

Hampton Inn PT Front Desk Agent (3 pm-11 pm)

About The Job

Hampton Inn is seeking to hire a Part-Time/Full-Time Second Shift (3 pm-11 pm) to represent the hotel to the guest throughout all stages of the guest's stay.

Job Summary

The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.

Responsibilities

• Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
• Knows room locations, types of rooms available, and room rates.
• Attends department meetings.
• Knows all safety and emergency procedures, Is aware of accident prevention policies.
• Knows how to use front office equipment.
• Uses proper telephone etiquette.
• Understand that business demands sometimes make it necessary to move employees from their accustomed shifts to other shifts.
• Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Maintains the cleanliness and neatness of the front desk area.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms.
• Uses proper mail, package, and message handling procedures.
• Assists in preregistration and blocking of rooms for reservations.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
• Process guest check-outs.
• Understands room status and room status tracking.
• Knows the location and types of available rooms as well as the activities and services of the property.
• Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.

Prerequisites

• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
• Experience: Previous hotel-related experience desired.
• Have the ability to work a flexible schedule including nights, weekends, and/or holidays.
• Proficiency in OnQ is preferred but not essential.
• High School diploma/Secondary qualification or equivalent.
• Physical: Requires writing, standing, sitting, walking, repetitive motions, hearing, and visual acuity, and may on occasion have to lift and carry up to 40 pounds.
• Being passionate about people and service.
• Some colleges/universities preferred but not required.
• Additional language skills are preferred but not required.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Strong communication skills are essential when interacting with guests and employees.
• One year of front desk/guest service experience is strongly preferred.

Equal Opportunity Employer

Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity EEO is The Law - https://www.eeoc.gov/.

About KMG Hotels

Koshiya Management Group Hotels KMG HOTELS was founded in 2000 in New York State Laws. KMG HOTELS is owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, & President. Mr. Sanjay Koshiya is the current Vice President & Chief Operating Officer of the company. Today, KMG owns and operates eleven national hotels, representing various franchises like Marriott, Hilton, Starwood, InterContinental Hotels Group & Choice Hotels International, with over 1600 rooms. Several other properties are under development, with more projects scheduled shortly. Throughout this incredible decade's journey, the KMG Hotels have been exposed to rich and varied experiences in every sphere and facet of modern hotel development and management as owners, operators, and developers. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests, and partners. We strive to create an environment where all associates are valued and respected, and where doing it the “right way” takes precedence over doing it the “easy way.” We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership, and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices, and a dedication to providing well-maintained hotels. Hard work, commitment, and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 500 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders—namely our guests, associates, and owners.

About KMG Hotels

KMG HOTELS was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, & President. Mr. Sanjay Koshiya is current Vice President & Chief Operating Officer of the company. Today, KMG owns and operates twenty one hotels, representing various franchises like Marriott, Hilton, Inter Continental Hotels Group & Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests and partners. We strive to create an environment where all associates are valued and respected, and where doing it the “right way” takes precedence over doing it the “easy way.” We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices and a dedication to providing well maintained hotels. Hard work, commitment and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders—namely our guests, associates and owners.