Front Desk Agent Jobs

Job Summary
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
Responsibilities
Qualifications

• Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
• Experience in a hotel or a related field preferred.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Ability to participate in the creation of an enjoyable work environment
• Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
• High School diploma or equivalent required; College course work in related field helpful.
• Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
• Ability to read comprehend and write simple instructions and/or short correspondence and memos
• Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
• Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
• Must work well in stressful high pressure situations.
• An operational knowledge of Microsoft Office suite
• Must be able to convey information and ideas clearly.

Responsibilities

• Approach all encounters with guests and associates in a friendly service oriented manner.
• As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
• Use proper two-way radio etiquette at all times when communicating with other associates.
• Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
• Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Handle requests for information mail and messages in an efficient and courteous manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
• Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
• Have knowledge of and assist in emergency procedures as required.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
• Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
• Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
• Answer inquiries from guests regarding restaurants transportation entertainment etc.
• Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
• Obtain all necessary information when taking room reservations and follow rate quoting scenario.
• Handle check-ins and check-outs in a friendly efficient and courteous manner.
• Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
• Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
• Answer guest inquires about hotel service facilities and hours of operation.

A Comfortable Base close to Beautiful Beaches
Find everything you need for a successful stay at the Hilton Garden Inn Los Angeles/Redondo Beach hotel. Conveniently located just off I-405, this Redondo Beach hotel is set in the beautiful beach community of Redondo Beach, within the Northern Redondo Beach’s Northrop Grumman campus. Enjoy easy access to LAX International Airport. Corporate guests will appreciate our proximity to Fortune 500 companies such as DirecTV, Raytheon, Aerospace, Mattel, Chevron, Oracle and Hughes.
Unwind in an inviting guest room, equipped with amenities for work and relaxation including complimentary WiFi, ergonomic work space and a comfortable Garden Sleep System bed. Enjoy a cooked-to-order breakfast and lunch and dinner at the Garden Grille. Unwind over drinks in the Garden Grille Bar and stock up on travel essentials at the 24-hour Pavilion Pantry.
With a fitness center and an outdoor pool, it’s easy to focus on exercise during your stay at our hotel in Redondo Beach, CA. Catch up with work in the 24-hour business center and host a training seminar, business meeting or banquet for up to 100 guests in our 2,500 sq.ft. of versatile meeting space.
At a Glance

• Outdoor pool and well-equipped fitness center
• Close to beaches, shopping, golf and dining
• Located in Redondo Beach, CA, just four miles from LAX International Airport
• Complimentary WiFi in all guest rooms
• More than 2,500 sq. ft. of flexible meeting and event space