Front Desk Agent Jobs

The Resort at Paws Up is seeking a Front Desk Agent to add to our team. The role of the Front Desk Agent is to ensure an exceptional experience to resort guests through anticipatory service, communication, and exemplary customer service. It is also the role of the Front Desk Agent to ensure thorough internal and external communication with other departments and guests.

The Primary Functions are:

• Maintain up-to-date awareness of Resort information and amenities.
• Keep up-to-date knowledge on all menu items including preparation, any allergens, and alternative preparations; Communicate food restrictions to Food & Beverage and Culinary teams.
• Compile data and reports as needed.
• Sell and promote resort revenue generating activities, guest enrichment activities, accurately and promptly assisting to remedy guest service issues.
• Ensure all guest folios are accurate and reviewed prior to the guest departure.
• Ensure confidentiality of guests before and throughout their stay.
• Converse with the guests at a high level, being aware of their needs and fulfill special guest requests as instructed by management or the guest directly.
• Present a professional and courteous demeanor both on the phone, in person, on the Resort app and through email; Email correspondence are handled with proper grammar.
• Communicate and maintain timelines and priorities.
• Follow and complete daily department checklists.
• Act as liaison between the guest and departments on guest requests, ensuring follow through, completion, and resolution.
• Always maintain a high level of attention to detail.
• Provide detailed communication regarding guest issues to all relevant departments to ensure an appropriate solution for guest recovery.
• Assist guests with personal shipments.
• Check guests in and out through resort systems.
• Assist with guest service issues promptly and efficiently.
• Answer phones in a timely and courteous manner and dispatch calls accordingly while following the company’s phone etiquette standards.
• Create Purchase Requests for any last-minute guest billable items for the Town Runner to pick up in town.
• Reply to Paws Up App messages are received and replied to in a timely and professional manner.
• Assist in the arranging and organization of guest celebration amenities that are unique and personalized.
• Maintain clean and clear work environment while staying organized and efficient.
• Send out daily app messages to guests on property promoting events, activity openings, spa openings, etc.

Team members can look forward to:

• Carpool reimbursement $5-$20/Day
• Employee Discounts on Merchandise
• Housing Assistance Available
• A great work environment in a beautiful luxury resort setting.
• Complimentary Lunch Provided
• Opportunities for career development and advancement
• Referral Bonus

Check it out for yourself!

Join The HERD

The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.