Front Desk Agent Jobs

Pay: $17.00 per hour

At Great Wolf, our Front Desk Agent ensures an efficient, informative and professional check in/out process so our guests can focus on enjoying all of the amenities the lodge has to offer. Many times as the first point of contact the Front Desk Agent helps create a positive first impression of our resort.

Essential Duties & Responsibilities

• Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
• Maintains records by entering room and guest account data
• Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys
• Provides concierge duties to guests by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel
• Secures guest's valuables by processing lost and found to the housekeeping department
• Confirms guest identity for registering guests
• Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements
• Maintains a safe working environment by verifying, reporting and acting in a safe manner
• Collects revenue by entering services and charges, computing bills, obtaining payment
• Directs guests to room by showing location on resort map
• Establishes credit by verifying credit cards or obtaining cash
• Welcomes guests by greeting, answering questions, responding to requests

Basic Qualifications & Skills

• Previous experience demonstrating strong customer service
• Successful completions of a criminal background check and drug screen
• Must be flexible regarding schedule, based on business demands
• High School Diploma (or equivalent education/experience)

Desired Qualifications & Skills

• Excellent communication skills
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Enthusiastic and energetic
• Proven teamwork skills

Physical Requirements

• Able to sit and/or stand for long periods of time
• Ability to lift up to 30 lbs.