Front Desk Agent Jobs

Position Summary:

Schedule:
We are hiring full-time Front Desk Agents. Must be available weekends and holidays.

Provide an energetic, outgoing, upbeat and technology savvy experience for all of our guests. From the time our guests arrive, you will be responsible for greeting them, checking them in, accompanying them to their rooms, delivering their luggage, and acting in a concierge role to accommodate special requests, offer suggestions of the “happenings” in the hotel or surrounding area to ensure they enjoy their stay.

Job Duties:

• Handle any hotel emergency and safety situation utilizing proper communication and operating procedures of the hotel.
• Follow check in/out, money handling and billing procedures, to include:
• Phones: answering incoming calls, utilizing switchboard, assisting guests with local and long distance calls, wake-up calls.
• Assisting in preregistration of rooms for reservations.
• Accurate accounting of cash bank.
• Providing accurate statements and collecting all payments due.
• Posting charges to guest accounts as required.
• Issuing and closing safe deposit boxes used by guests.
• Hotel computer equipment, systems and software.
• Maintaining knowledge of current events, activities, hours of operation and dining options currently available.
• Verifying payment for stay charges, including incidentals, by obtaining credit information.
• Able to successfully handle a variety of technology:
• Paging, radio and ear piece equipment.
• Helping guests with buying tickets to shows, local attractions, making reservations at restaurants, getting a rental car or hailing a taxi.

Minimum Qualifications / Other Expectations:

• Be a strong team player and partner with management and other employees in a professional manner.
• College degree preferred.
• Strong attention to detail and the ability to handle multiple tasks.
• Previous customer service experience required, including the ability to work in an environment providing a high level of customer service to guests, with discretion and professionalism.
• Respond to hotel emergency or safety situation based on hotel standards.
• Proficiency in a second language preferred.
• Excellent communication and organizational skills.
• Experience in the hospitality industry or similar industry is preferred.