Front Desk Agent Jobs

One of the longest-standing hotels in Downtown L.A., Hotel Figueroa recently completed a stunning restoration by award-winning design agency Studio Collective. Hotel Figueroa’s fierce spirit is now matched with modern touches, all while respecting the property’s original footprint and Spanish Colonial design.

The hotel boasts 268 rooms and suites, five F&B outlets and a landscaped courtyard featuring its iconic coffin-shaped pool. Hotel Figueroa’s vibrant arts program includes rotating art exhibits showcasing the works of L.A.’s most compelling female artists — an homage to its founding in 1926 as the largest project to have been financed, owned and operated by women.

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Have knowledge of emergency procedures and assist as needed.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Follow all cash handling and credit policies.
• Maintain and market promotions and guest programs.
• Assist guests with safe deposit boxes.
• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Be aware of closed out and restricted dates.
• Maintain a clean work area.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Be familiar with hospitality terminology.
• Be familiar with all in-house groups.

• College course work in related field helpful.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Maintain a warm and friendly demeanor at all times.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Must be able to show initiative, including anticipating guest or operational needs.
• Must be able to cross-train in other hotel related areas.
• Experience in a hotel or a related field preferred.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Computer experience required.
• Perform other duties as requested by management.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• High School diploma or equivalent required.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to maintain confidentiality of information.
• Customer Services experience preferred.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Hourly Rate: $23.50