Fraud Prevention Specialist Jobs

Salary:

Competitive

Team:

Internal Audit and Risk

Location:

United States - Illinois Remote

MAIN ACCOUNTABILITIES AND SUPPORTING ACTIVITIES:

Perform manual reviews of direct channel orders paid via credit card as needed to identify patterns and trends that could indicate fraud

• High-level analysis of declines for potential override/approval
• Use of customer database such as Salesforce, WorldPay, and additional fraud prevention tools to perform pattern analysis that may bear signs of fraud
• Use Riskified alerts and dashboard monitoring to locate and action declined orders

• Reauthorization/recapturing of failed payments
• Daily maintenance of Excel spreadsheet databases and activity logs
• Investigate flagged orders and cancel those that truly appear to be fraudulent

Interdepartmental collaboration to address consumer inquiries and disputes

• Daily monitoring and actioning fraud-related email and IM helpline inquiries
• Collaborate with SOP and 3rd party partners to cancel or intercept fraudulent orders
• Contacting cardholders regarding unauthorized activity
• Track and dispute chargeback claims through the relevant application systems
• Collaborate with profit protection and legal teams on fraud-related matters
• Contacting law enforcement agencies and shipping carriers on fraud-related matters

Occasional outbound calls

• Contacting law enforcement agencies and shipping carriers on fraud-related matters
• Contacting cardholders and financial institutions regarding unauthorized activity
• Contacting purchasers to re-capture expired payments
• Contacting purchasers regarding order approvals and declines

Special projects and ad hoc requests

• Completing projects as assigned within the specified timeframe

Individual Qualifications

Experience and Education Requirements and Preferences

Skills

Dyson Behaviors

• Required knowledge of internet functionality, system navigation, and understanding of basic computer hardware (laptops, computer peripherals, etc.)
• A designated and uninterruptible home office area is required
• Reliable home internet connection is required
• Bachelor’s degree preferred but will consider relevant experience
• Background in customer support required
• Schedule flexibility required. Must have the ability to work nights, weekends, holidays, and overtime if needed.
• Bachelor’s degree preferred but will consider relevant experience

• Ability to follow strict fraud protocol
• Demonstrated intellectual curiosity and strong research skills
• Uncompromised, high ethical/moral standards a must
• Intermediate MS Excel experience required
• Strong analytical and problem-solving skills; demonstrated competence in mathematics
• Ability to consistently meet deadlines
• Strong finance skills, particularly the ability to reconcile large amounts of Excel data in detail
• Strong internal and external customer service skills
• Ability to maintain a perfect balance of quality and speed required
• SAP experience is a plus

• Different- Always experimenting; always learning. Embracing innovation. Seeing opportunities where others see problems. Valuing and seeking difference and diversity. Challenging convention. Using ingenious thinking to find more efficient and creative ways
• Better- Always acting with integrity, empathy, and respect towards Dyson people, owners, partners, and products. Working collaboratively and inclusively across teams. Breaking down boundaries. Cutting through politics and bureaucracy. Putting our customers at the center of our decisions
• Authentic- Always acting with integrity, empathy, and respect towards Dyson people, owners, partners, and products. Working collaboratively and inclusively across teams. Breaking down boundaries. Cutting through politics and bureaucracy. Putting our customers at the center of our decisions

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.