Franchise Consultant Jobs

JOB SUMMARY

This position supports The UPS Stores and Franchisees to ensure center performance, center profitability, and center compliance. As a field Franchise Consultant, you will assist The UPS Store Franchisees with franchise renewals, center transfer of ownership, center relocations, new build-outs, store placements, and transitions of business. You provide coaching, counseling, and communication with both Company owned areas and Area Franchisees to optimize revenue and profitability through training and supporting functions.

Responsibilities and Duties

• Acts as liaison between The UPS Store, Inc. and UPS, vendors, Area Franchisees and the Franchisee by serving as the primary point of contact to provide answers for concerns and questions
• Utilizes “best practices” approach in executing operational improvements, training, merchandising, marketing, prospecting and overall franchise management to improve revenue
• Assists in planning and conducting networking meetings and activities to improve store profitability through training and networking with vendors and other Franchisees
• Assists in new center build-outs, center remodels, transfer and renewal upgrades to ensure the contractor completes work according to UPS specifications
• Trains and coaches Franchisees in effective pricing of products and service by utilizing financial benchmarks and understanding markup vs margin concepts
• Schedules store owners for TUPSS training to ensure understanding of policies, procedures, roles, and responsibilities

Knowledge and Skills

• Franchise Knowledge: Demonstrates a general understanding of franchise organization structures and relationships; understands franchise products and services and how they relate to corporate profitability; understands royalty streams and funds transferal (from Franchise to Area Franchise to The UPS Store); demonstrates a basic understanding of the relationship between UPS and The UPS Store as wholly owned subsidiary
• Meeting Facilitation: Ability to speak in front of an audience. Applies knowledge of creative facilitation techniques to encourage participation; encourages open communication and achieves consensus when necessary; keeps participants engaged and on topic; identifies team conflicts and is able to provide feedback
• Solves Customer Problems: Identifies business areas and stakeholders impacted by customer issues; engages appropriate resources to resolve customer issues; identifies root causes to ensure problems do not recur; stays motivated despite difficult circumstances or setbacks
• Experience using Microsoft Excel (e.g., Pivot tables, V-look ups, database creation/maintenance, etc.) - Preferred

BASIC QUALIFICATIONS:

• Must be currently located in the same geographic location as the job or willing to relocate yourself
• Preference is given to those located in Capital district of New York
• Retail experience highly preferred
• Bachelor’s Degree preferred (or internationally comparable degree) or be a current UPS employee with three years of UPS experience