Food Runner - Tao Restaurant Chicago

The position is responsible for assisting the kitchen and food servers with food service, proper set-up and maintenance of functioning spaces, as well as serving guests and keeping the side stations clean and well stocked.

• High volume operations SKILLS:
• Keep bar top clean and free of dirty glasses, dirty ashtrays, trash, etc. throughout shift. Clean all spills and waste immediately and place all trash in proper receptacles
• Move effectively and efficiently throughout the venue floor and bar areas
• Check tables, chairs, countertops for cleanliness as well as service stations
• Working relationships
• Fast paced, high volume, high energy
• Productivity
• Inform management of any complaint, comments or incident
• Consistently maintain a well-groomed appearance, posture, and hygiene
• Teamwork
• Must be able to move quickly through work and set the pace at venue
• Sanitation and safety
• POS systems
• 21+ years of age
• Assists and/ or completes additional tasks as assigned IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE POSITION WILL BE EVALUATED ON THE FOLLOWING QUALITIES:
• Comply with all safety and health department procedures and all state and federal liquor laws. Maintain company safety and sanitation standards
• Must have strong problem-solving skills
• Record and report any equipment failure and/or safety hazards to a Manager immediately
• Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines
• Development
• Posture, gestures, movement and walking should reflect the innovative fashion industry esthetics
• Create and maintain a sense of urgency
• Involves constant public contact
• Maintain a professional, neat and well-groomed appearance adhering to Company standards WORKING KNOWLEDGE REQUIREMENTS:
• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public
• Inform Manager/ Server if guests have any issues when food is delivered
• Ability to maintain personal integrity
• Dependability
• Ability to maintain a high level of confidentiality
• Be a brand advocate by providing Guests with accurate information regarding our venues, menus and pricing
• Provide service to cocktail and food servers in a timely manner
• Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary
• Must be able to print legibly for guests to read
• Punctuality
• Understand the food temperature danger zone
• Outgoing personality, warm and friendly, demonstrate enthusiasm and professionalism
• Judgment
• Security Level -Low
• High School Diploma preferred
• Quality of work
• Guest satisfaction EDUCATION/REQUIREMENTS:
• Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions
• Beverage presentation
• Must be able to push and lift up to 50 lbs.
• Restaurant operations
• Inform management of any complaint, comments or incident. Respond to guest concerns/complaints and correct errors or resolve complaints with a positive attitude
• Must have good positive energy to make it through the day
• Must be dexterous and able to participate in all service aspects.
• Accountability
• Ability to talk, hear, taste, smell, and specific vision abilities required by the job to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus WORK ENVIRONMENT & SCHEDULE: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
• Assist in set up, service, and break down of areas as assigned. Assist with the movement of tables / chairs through restaurant as needed and dictated by service and management direction
• Anticipate guest's needs and ensure they are met per company's service standards
• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
• Maintain line of sight/atmosphere control by circulating through your work area throughout shift
• Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume
• Working knowledge of product identification
• Clean spills, debris, or broken glass according to guidelines of Company/departmental policy/procedures
• Use strong judgment PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
• Verbal communication
• Must present and maintain a professional image to further the overall theme of the venue
• Appear in uniform for all shifts and promotional activities at scheduled time
• Assist with loading/unloading of miscellaneous equipment, such as boxes, food and beverage product
• Work varied shifts to include days, nights, weekends and holidays SECURITY RESPONSIBILITIES:
• Ensure nightly/weekly and opening/running/closing duties are completed
• Ability to demonstrate a positive attitude always
• Receives food and ensures proper presentation
• Opening and closing duties
• Valid Driver's License
• Adherence to Policy
• Must be able to read the computer monitors
• Comply with all safety and health department procedures and all state and federal liquor laws. Maintain company safety and sanitation standards
• Appearance
• Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
• Job skills knowledge
• Must be observant and quick to respond to various situations
• Ability to use hands to handle, or feel objects, tools or controls
• Proper lifting techniques
• Must be able to sit and/or stand for extended periods of time
• Ensure that food ordered by guests is served properly
• Minimum of six (6) months experience in hospitality working in a high-volume restaurant, bar, or nightclub
• Safe alcohol service
• Ability to keep an open and objective view
• Report any incidents of theft, vandalism, or violations
• Guest relations
• Ability to maintain composure and stay focused
• Deliver food to restaurant areas. Promptly deliver all orders to appropriate sections and tables. Ensure that all ordered food is announced to guests at their tables
• Proof of eligibility to work in the United States
• Ability to listen empathetically and be respectful always
• Attitude
• Make-up, technique and style should stay current and in line with current fashion standards and trends
• Respond to guest concerns/complaints and correct errors or resolve complaints with a positive attitude