Food & Nutrition Services Director

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Develops cohesive leadership and employee teams that have strategic focus, maintain, or enhance the patient and customer experience, meet regulatory standards for food and clinical nutrition services, and operate within the business objectives of the hospital/health system. Builds and develops leadership team to establish positive work culture and deliver outcomes. Promotes teamwork inside/outside the department and collaborates with hospital/health system stakeholders to implement programs and processes that meet the needs of the organization. Ensures that the operations are well managed, employee performance is evaluated and follows health system performance management guidelines. Has sound financial understanding of healthcare food and nutrition services, establishes budget, and ensures that department meets financial targets for staffing, supplies and revenue. The Director serves as a leader and mentor for the department, organization, and profession.

PATIENT AND CUSTOMER EXPERIENCE AND ENGAGEMENT

1. Challenges the status quo and with team, redesigns programs with the customer in mind. Identifies and leads initiatives to maintain or enhance the patient and customer meal experience.

2. Creates a service culture within the department team.

3. Interacts and develops relationships with key health system Patient Services stakeholders to further the foodservices brand and actively promotes the services of the department.

DIRECTS OPERATIONS

4. Provides leadership and directs all food service-related activities to ensure they are high quality, meet regulatory requirements and are fiscally accountable.

5. Maintains twenty-four-hour responsibility and accountability for operations of department.

6. Integrates functions of the organization, departments, and area operations.

7. Develops and analyzes key metrics to identify opportunities for improvement.

8. Directs and leads operations to productive outcomes when situations occur that impact the operation or workflow. Proactively addresses and resolves ongoing operations issues in Patient Services.

9. Ensures that the leadership team understands and can make operational situational adjustments in alignment with organization needs and standards.

10. Develops a culture of teamwork supporting the department and organization. Proactively manages communication and conflict to support the team.

11. Collaborates with others to resolve interdepartmental issues impacting Patient Services operations.

12. Establishes processes to ensure that employees have voice in decision making.

TEAM AND TALENT

13. Fosters a growth and development culture to build a leadership pipeline.

14. Holds ongoing, consistent developmental and performance conversations with their leaders. Mentors, guides, and provides support for higher level development.

15. Creates and ensures consistent and sustainable systems are in place to support employee hiring, onboarding, training, skill development, and performance management functions.

16. Evaluates performance of others in a fair and consistent manner following organization standards. Accountable for employee discipline and corrective action and ensures the process is consistently applied for the team.

17. Provides direction regarding sensitive and/or complex work, related problems, and resolves issues.

HEATLHCARE AND FOOD SAFETY REGULATORY

18. Establishes policies, procedures, practices, and monitors compliance to ensure the operation meets healthcare regulatory and food protection standards.

19. Ensures a safe working environment for self and others including infection control, universal precautions, hazardous materials management, disaster preparedness, fire safety practices and general safety.

20. Establishes a strong food safety program and culture to ensure provision of safe foods.

21. Actively seeks out quality or process improvement and uses established quality management methods for projects and review.

22. Adheres to facility confidentiality and patient’s rights policy as outlined in the facility’s HIPAA policies and procedures.

23. Follows facility, department, safety policies and procedures to include incident reporting.

FINANCE AND EFFICIENCY

24. Maintains responsibility and accountability for effective fiscal management of the department including operating expenses and supply management, capital expenditures, and revenue maximization.

25.Plans and develops budgets in alignment with organization priorities.

26. Evaluates financial performance, identifies, and implements corrective actions as necessary.

27. Creates sustainable systems – policies, procedures, and practices to support fiscal responsibility and accountability.

28. Establishes sustainable purchasing, receiving, and supply management processes with team to support service needs while managing food/supply cost and food waste.

29.Develops staffing models that ensure adequate qualified and competent persons provide required services while balancing labor productivity and financial targets.

PROFESSIONAL LEADERSHIP

30. Role models values of the organization. Holds self and team accountable for performance.

31. Establishes culture of mentorship, teamwork, inclusion, learning, and contribution supporting the needs of the organization.

32. Actively pursues self-development, creates own ongoing learning plan, and incorporates learning and new experiences into daily activities.

33. Scans environment, reviews key metrics, projects future impacts, and determines program development needs effectively.

34. With team, develops and implements a data-driven strategy aligned with organizational priorities and mission that provides value for customers and the organization over time.

35. Understands, explains, and adapts ideas from the competitive marketplace and products/services for strategic planning.

36. Accepts change and challenges as part of job. Views change as an opportunity instead of a burden. Leads change by positive example.

37. Creates compelling message for team about their role in organization and department strategy.

38. Creates a culture that enables change.

39. Crafts compelling case for change (why); solicits external support/sponsors for change/project, communicates change initiatives inside and outside the department, and achieves buy in from team.

40. OTHER DUTIES AS ASSIGNED

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Employees will be expected to comply with Baptist Health’s infectious disease and vaccination policies, which include but may not be limited to compliance with BHS’ mandatory vaccination policies for influenza and COVID unless reasonable accommodations are needed under applicable law

Baptist Health is an Equal Employment Opportunity employer.