Floor Staff- Colorado Mills 16- $17.00 /Hr

Summary: Floor Staff team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Floor Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Floor Staff employees must act as a representative of Regal in a way that is consistent with our mission statement and policies; including

• Compliance with our company dress code.
• General cleaning duties; and
• Handling of emergency situations when called upon to do so
• Regular and consistent attendance

Essential Duties and Responsibilities for each position include, but are not limited to, the following:

Box Office

• Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX).
• Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons
• Ensuring tickets are sold in accordance with the MPAA rating system and company policy
• Promoting the Regal Crown Club program
• Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy

Concession

• Up selling/Suggestive selling
• Complying with all local, state and federal food safety laws.
• Operating, preparing and cleaning of all concession related equipment
• Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory.
• Promoting the Regal Crown Club program
• Abide by all federal and state laws with regards to breaks and/or meal periods.
• Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination.
• If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, you must be of legal age to sell or serve alcohol according to state or local laws.
• Ensure required alcohol certification and training are current where applicable.

Usher

• Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums.
• Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre.
• Assisting with all opening and closing duties as assigned by management
• Managing crowd control and assisting guests in finding seats in auditoriums when necessary
• Enforcement of MPAA rating system
• Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium
• Inspecting backpacks and packages when applicable.
• Perform in-auditorium concession auxiliary sales as directed by management
• Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• Monitoring the cleanliness and operation of theatre vending equipment

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Completion of cast certification program as a cast member and as box office cashier or progress towards completion required.

If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, it is your responsibility to complete any legally required state or local training and obtain the required certificate. In addition, you must complete the Regal Responsible Beverage Server training on Regal Online University.

Language Ability:

Possess good public speaking, listen effectively and respond clearly and directly.

Math Ability:

Perform calculations with speed and accuracy and identify and correct errors.

Reasoning Ability:

Identify problems, gather relevant data and note possible causes of problems. Evaluate relevant information, recognize alternatives and reach conclusions based on evidence. Take action beyond what is necessarily called for. Perform under pressure and/or opposition.

Personal Skills:

Possess excellent communication skills with customers, co-workers and management. Establish goals, budget time, and set priorities to achieve desired objectives.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally be required to lift up to 60 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

The pay range for this position is $16.00 per hour and includes perks like free movie tickets and concession discounts.

Behaviors

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals