Flex Operator Jobs

Position Summary

Performs responsible work operating a company vehicle to provide on-demand public transit service, or first-and-last mile, service to COTA customers by transporting passengers in a manner that is safe, welcoming, reliable, courteous and timely. Provides overall day-to-day management of vehicle operations while creating customer satisfaction and building a stronger community.

Essential Job Functions

Creates an overall positive customer experience by ensuring passengers arrive safely and timely to their desired destination while communicating effectively and providing superior customer service;

Complies with all state and local traffic laws while safely operating ADA-compatible company vehicles to provide on-demand public transit service, or first-and-last mile service, to customers within service areas defined by the Authority;

Properly follows navigational directions from GPS and manages routes through the use of mobile app technology;

Safely assists passengers, utilizing wheelchairs or other mobility devices, upon entering and exiting the vehicle; operates wheelchair lift and properly secures wheelchairs, while adhering to ADA guidelines;

Demonstrates ability to deal with unforeseen circumstances, or delays, peacefully and professionally; uses advanced driving techniques to better improve time management and safety;

Performs work in accordance with COTA operating rules and regulations;

Speaks coherently and plainly in order to provide customers with accurate and pertinent information;

Assures a neat appearance, professional demeanor, customer-friendly attitude and a desire to exceed expectations;

Conducts safety checks and other various inspections, as required;

Ensures the vehicle is maintained in excellent condition and cleaned regularly;

Must be willing to work any shift and day as required;

Assists COTA in achieving its affirmative action goals and in eliminating discrimination on the basis of race, religion, sex, age, national origin or disability; and

Regular, predictable and punctual attendance required.

Education & Experience

Requires a High School Diploma or equivalent and one (1) year of experience in a customer service oriented field; and

Must have at least one (1) year of licensed driving experience in the United States; or at least three (3) years if under the age of 23.

LICENSES & CERTIFICATIONS

Must be at least 21 years old and have a valid Ohio Driver's License.

Knowledge, Skills, & Abilities

Knowledge of on-demand public transit service and COTA operating systems;

Knowledge of the city and COTA's routes and service area;

Knowledge of mobile applications; ability to learn transit-specific software, as required;

Ability to demonstrate strong organizational and time management skills; results-driven;

Skills in effective and efficient self-management;

Ability to interact with diverse populations and articulate effectively, exhibiting excellent communication skills;

Ability to successfully pass the post-offer physical capability testing and meet the physical requirements;

Ability to maintain reliable transportation; and

Ability to obtain a driver's abstract; may be subject to specific driving record criteria.

Job Posted by ApplicantPro