Fixed Operations Director Jobs

Ross Automotive Group is looking for a Full Time Fixed Operations Director.

SUMMARY

Manages the efficient and profitable operation of the service and parts departments.

ESSENTIAL DUTIES

• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Works with parts and service managers to find ways to improve the overall profitability of the dealership.
• Achieves greater than group average CVP score
• Immediately report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.
• Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers.
• Prepares and administers an annual operating budget for the service and parts departments.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Comply with all company policies as required. ie: Meal and rest period policy, timekeeping, etc. Please refer to the Employee Handbook for further detail.
• Develops dealership service and parts pricing plans and recommends to dealer or general manager.
• Holds weekly department meetings.
• Maintain a valid driver’s license and immediately inform management of any changes in its status.
• Monitors the performance of the service and parts departments.
• Hires, trains, motivates, and monitors the performance of the service and parts department managers.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect repair operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Fosters professional employee development and coordinates with department managers to determine need for advanced training.
• Maintain a professional appearance. ie: a high level of personal grooming, hygiene, and uniform appearance. See Employee Handbook for more detail.
• Forecasts goals and objectives for the departments and strives to meet them.
• Complete all required certification courses respective to position.
• Serves as liaison with factory representatives.
• Strives for harmony and teamwork within the departments and with all other departments.
• Attends managers meetings.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Complete all required HR training modules in KPA
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Handles customer complaints immediately and according to dealership's guidelines.
• Makes customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers.
• Essential Duties include the following. Other duties may be assigned.
• Maintains reporting systems required by general management and the manufacturer.

MARGINAL DUTIES

Marginal Duties include the following. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Four to ten years related experience and/or training; or equivalent combination of education and experience.
• Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

• Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License

• Glass Replacement
• Diesel Engines Certification for Medium/Heavy Truck
• Suspension and Steering Certification for School Bus
• Manual Drive Train and Axle Certification for Auto/Light Truck
• Drive Train Certification for Medium/Heavy Truck
• I-CAR Certificate of Advanced Training
• Aluminum Repair, Replacement and Welding
• Electronics for Collision Repair
• Automobile Parts Specialist Certification
• Heating, Ventilation, and Air Conditioning Certification for Medium/Heavy Truck
• Gasoline Engines Certification for Medium/Heavy Truck
• Electrical/Electronic Systems Certification for School Bus
• Paint Manufacturer Training
• Air Conditioning Certification for School Bus
• Understanding Collision Repair
• Damage Analysis and Estimating Certification for Collision Repair
• Drive Train Certification for School Bus
• Cylinder Block Specialist Certification for Engine Machinist
• Engine Performance Certification for Auto/Light Truck
• Plastic Repair
• Steering and Suspension
• Medium/Heavy Truck Parts Specialist Certification
• Body Systems and Special Equipment Certification for School Bus
• Assembly Specialist Certification for Engine Machinist
• Diesel Engines Certification for School Bus
• State Vehicle Inspector Certification
• Preventive Maintenance Inspection Certification for Medium/Heavy Truck
• Advanced Vehicle Systems
• Cylinder Head Specialist Certification for Engine Machinist
• Finish Matching
• Suspension and Steering Certification for Auto/Light Truck
• Brakes Certification for School Bus
• Non-Structural Analysis and Damage Repair Certification for Collision Repair
• Engine Repair Certification for Auto/Light Truck
• Detailing
• Brakes Certification for Auto/Light Truck
• Suspension and Steering Certification for Medium/Heavy Truck
• Automotive Service Excellence (ASE) Certifications
• Workplace Hazardous Materials
• Manufacturer Training
• Heating and Air Conditioning Certification for Auto/Light Truck
• Electrical/Electronic Systems Certification for Medium/Heavy Truck
• Executive Seminar
• Light Vehicles - Compressed Natural Gas Certification for Alternate Fuels
• Advanced Series - Truck Advanced Electric Diesel Engine Diagnosis Certification
• Structural Analysis and Damage Repair Certification for Collision Repair
• Advanced Series - Automobile Advanced Engine Performance Certification
• Painting and Refinishing Certification for Collision Repair
• State Emission Certification
• Mechanical and Electrical Components Certification for Collision Repair
• Electrical/Electronic Systems Certification for Auto/Light Truck
• Automatic Transmission/Transaxle Certification for Auto/Light Truck
• Brakes Certification for Medium/Heavy Truck

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:This is not an exhaustive list of responsibilities, skills, duties, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job , the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, work load, rush jobs, or technology developments).