Financial Crimes Customer Service Representative- Fraud Monitoring (Remote)

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

At Regions, the Financial Crimes Customer Service Representative responds to customer's inquiries or complaints regarding Financial Crimes products or services.

Primary Responsibilities

• Works with either close supervision or under clearly defined procedures
• Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
• Informs customers of standard procedures or resolution of problem
• Coordinates problem resolution with appropriate departments

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED

Preferences

• One (1) year of customer service or related experience

Skills and Competencies

• Computer skills and ability to navigate various systems
• Strong verbal, written communication, and organizational skills
• Time management skills and ability to multi-task
• Customer service skills

Available Shifts For Position

• 10AM-7PM with candidate's choice of either Tues, Wed, or Thurs off during the week and every Saturday off

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the national range and level of the position.

Minimum

Job Range Target:

$31,696.50 USD

Median

$39,570.00 USD

Incentive Pay Plans

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Health Savings Account
• Parental Leave
• 401K with Company Match
• Employee Assistance Program
• Associate Volunteer Program
• Disability Benefits
• Life Insurance
• Flexible Spending Account
• Paid Vacation/Sick Time
• Medical, Dental and Vision Benefits

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/welcometour/benefits.rf

Location Details

Riverchase Operations Center

Location:

Hoover, Alabama

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans