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Field Service Technician - Palestine, Tx

Company

Plug Power Inc
Address , Palestine, 75801, Tx
Employment type FULL_TIME
Salary $22.12 - $31.68 an hour
Expires 2023-07-26
Posted at 11 months ago
Job Description
Field Service Technician
Status: Non-Exempt (hourly)
Department: Field Service
Position Summary
The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location. This person will also be responsible for reporting breakdown events, parts ordering and maintenance of fuel cells at a specific location. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.

Core Duties and Responsibilities
  • Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
  • May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
  • Providing on-call and emergency support service to customers as required
  • May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.
  • Represent Plug Power in a professional manner at all times and in all interactions
  • Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
  • Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
  • Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.
  • Perform other duties as assigned.
  • Exhibiting and enforcing safety procedures in the field or customer sites.
  • Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
  • Purchasing tools, equipment, and parts for customer service and support as required.
  • Maintenance and service of fuel cells at customer sites.
Education and Experience
  • Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
  • Creativity in solving technical problems
  • Formal training and education may be also considered in lieu of direct experience
  • Uncompromising dedication to quality
  • Minimum high school diploma or equivalent with technical electrical coursework
  • Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
  • Excellent verbal and written communication skills
  • Must be able to lift 50 pounds on regular basis unassisted
  • Punctual and reliable
  • Knowledge of lift truck operation and applications is highly preferred
  • Three (3) or more years of direct experience in mechanical and electrical troubleshooting
  • Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
  • General mechanical aptitude is required
  • Ability to work independently
  • Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug power
  • Exceptional time management skills with the ability to handle multiple tasks
Pay Rate:
$22.12 - $31.68
We offer a fantastic total rewards package at Plug, and a brief summary is below:
✓ Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment. If you are interested in this position, we’d ask that you apply.
✓ The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.
✓ Health, Dental & Vision Insurance eligibility starting from the first day of hire
✓ 401(k) with 5% company match
✓ Bonus eligibility
✓ Paid time off including vacation, personal and sick time
✓ Paid Holidays
✓ Wellness Reimbursement Program
✓ Potential to apply for Tuition Reimbursement
✓ Employee Referral program
✓ Employee Assistance Program
Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.