Field Service Technician Jobs

Must-Haves

• Strong Electrical knowledge: Ohm's Law, mutlimeter usage, AC/DC currents, reading blueprints and circuit diagrams, electrical troubleshooting on complex machinery,
• Work independently in unsupervised settings, coordinate travel details, communicate with team, provide professional and polished customer support
• Other good experience includes field service technician, military service, packaging, plant manager, robotics, industrial machinery installations, hand/power tools, maintenance technician, electrician, traveling
• Willing to work in a variety of environments, including food processing, medical cleanrooms, meat processing, and butchering facilities
• Strong mechanical knowledge: interpret drawings, schematics, and manuals to pinpoint issues, diagnosis and trouble-shooting, mechanical repairs, mathematics ability, machine shop experience, preventing malfunctions

Nice-To-Haves

• Must be open to extensive travel, gone up to 5 days in a row with 2 days off, or 10 days with 4 days off
• Must live within 30-45 minutes of a major airport

Job Title: Field Service Technician

Summary: This position is responsible for equipment installation and technical support of product lines, and maintaining good customer relations. Position will investigate and resolve customer reports of technical issues with equipment, and eliminate future operational or service difficulties for customers. Due to our customers’ needs, priorities will change based on customer situations so individuals must be able to adapt to ever changing work schedule and priorities.

Time Utilization: This position will travel up to 90% of the time. Schedule needs to be flexible to accommodate internal and external customers’ schedules. Must be willing to work outside normal business hours, including some weekends as required. There may be a schedule requirement that consists of ten (10) consecutive scheduled days of work followed by four (4) scheduled days of rest, and may commence on any day of the week. Must be able to travel with little notice as customer demands require.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

Communicate with scheduler on a daily basis, give updates on current job status, and receive additional job assignments. Maintain quality and quantity of work on equipment. Listen attentively and ask questions as appropriate. Complete work assignments with minimum supervision. Retrieve and respond to messages daily on all communication tools.

Consistently make travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible. Keep service team members and customers informed of arrival times. Travel arrangements will include: hotel, car rental, and flights.

Install and/or repair new or modified equipment according to specifications at customer facilities in a timely manner to ensure full functionality. Upon completion of installation, all technical documentation will be provided to the regional scheduler.

Provide onsite technical assistance to help troubleshoot and repair equipment in a reasonable amount of time. Provide a communication link between the customer and to help ensure that effective service is provided to the customer.

Conduct training for customers on the safe operations of equipment, maintenance, and parts ordering. Provide contact information for service team for future service needs and parts needs. Ensure customers are comfortable with operational and safety procedures of their equipment.

Complete service documentation on what was repaired during the service call and submit related expenses for the trip and time spent on the call. Reports are complete, accurate, and submitted within 24 hours of job completion. Weekly expense reports and time sheets are also completed in an accurate and timely manner. All expenses incurred are handled in a cost-effective manner.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• Needs to be a self-starter and have the ability to work in unsupervised settings.
• Associate's Degree or equivalent technical school diploma in electrical or mechanical engineering or similar discipline; or two years field service, packaging, maintenance or related experience; or equivalent combination of education and experience.
• Must have the ability to respond and adjust to changing or new situations.
• Work well in high stress environments and maintain professionalism in dealing with customers and coworkers.
• Electrical, pneumatic, mechanical, and machine shop skills required. Mechanical aptitude needed.

Must be able to troubleshoot basic mechanical, electronic and operational aspects of machines. Responsible for machine service and concentrates on problem solving and preventative maintenance. Excellent customer service skills.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of organization.

Math Ability:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:

To perform this job successfully, an individual should be proficient in Microsoft Office, particularly Word and Excel, as well as having working knowledge of database applications, ERP systems, and contact management systems.

Certificates and Licenses:

Current valid U.S. driver’s license. Must have the ability to obtain a passport.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Work Environment: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.