Field Engineer 2 Jobs

Work Location: 1615 L Street NW, Washington, DC

Driving/Non-Driving: Non-Driving

Duration: Contract with possibility to be extended long term for right candidate

Minimum Experience: 4 years and must be reflected on resume

IMPORTANT: In addition to AV support, candidate must have working knowledge of Windows 11 and MAC OS. The clients attach to the AV equipment (Creston, Room Ready Roomkits, etc.) via laptop and both are in that office. Additionally, some working knowledge of different presentation tools such as PowerPoint, etc.

As a Field Engineer 2, your primary responsibility will be Key activities include:

Develop support processes and maintenance checklists in conjunction with the Omnicom Group IT, real estate and property management teams

Capture and maintain equipment inventory data

Perform periodic inspection of conference rooms to ensure equipment is functional and required accessories (e.g. cables, connectors, etc.) are available. Client and Unisys will define inspection frequencies based on number of conference rooms and available capacity for each location

Monitor ServiceNow ticket queues established for capturing AV requests and issues

Perform basic maintenance, troubleshooting and repair of A/V devices (subject to device warranty restrictions)

Communicate with Client facility management and device OEMs as required

Perform onsite escorts for OEM and 3rd party support vendors

Perform A/V and conferencing software set-up support prior to scheduled meetings

Provide user support during meetings

Log work activity via Client ServiceNow ITSM

Provide monthly reports including a summary of known conference room issues and recommendations to improve maintenance processes and conference room performance

Support monthly user training sessions

Maintain documentation and training materials for all AV rooms covered in this agreement

Assist with new equipment installation and configuration as appropriate . Equipment installation will be performed by 3rd party support vendors

Initiate OEM and 3rd party support tickets as needed and coordinate troubleshooting and support to address these issues

Where appropriate and approved by Omnicom, replace equipment sent by OEM where a component is determined to be defective and requiring a simple swap to resolve the situation

Coordinate activities with Omnicom LAN/Campus team responsible for Omnicom AV.