F&B Host/Cashier

• SUMMARY** The F&B Host/Cashier is both the first and last impression of the restaurant for every Guest.

You must be courteous and efficiently interact with Guests to ensure their satisfaction when they first arrive as well as while they are dining, in accordance with all Company standards, procedures, and policies.
You must also courteously and efficiently cashier guest checks and verify satisfaction with the dining experience in accordance with all company standards, procedures, and policies. **ESSENTIAL QUALIFICATIONS** **EDUCATION** High School Diploma or GED preferred. **EXPERIENCE** One (1) year experience with cash handling in a fast-paced high-energy environment preferred. One (1) year experience in a fast-paced high-energy service environment. **KNOWLEDGE, SKILLS, & ABILITIES** + Must be 18+ years of age. + Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal forms. + Must demonstrate sound judgment and mature decision-making. + Must possess and demonstrate great attention to detail in order to maintain the unit's appearance and operating standards. + Must manage time effectively with minimum supervision. + Must be able to work a flexible schedule. **DUTIES AND RESPONSIBILITIES** + Responsible for practicing, supporting, and promoting Gun Lake Casino's "Unsurpassed Service" standards at all times. + Have complete knowledge of all food and beverage menu items including their preparation, ingredients, cooking methods, portions, and prices.
This includes all bakery/deli case items. + Be aware of activities in the dining room, including, but not limited to the service standards of bussing tables, station assignments, special functions, and the presence of executives, and the availability of particular items. + Ensure the efficient and smooth operation of the restaurant by alerting management of any guest opportunities, including, but not limited to, service opportunities, food quality issues, and any guest experience flaws (temperature, lights, etc.). + Ensure proper service by being aware of the business volume and capacity as well as identifying guest opportunities in advance and addressing them with both the guest and the server immediately and assisting in any way possible. + Have knowledge of all methods of check tendering (cash, comp, coupon, credit card, points, gift certificates, etc.). + Maintain "Unsurpassed Service" personal grooming and uniform standards pursuant to the Company's policies. + Greet and seat guests pleasantly, quickly, and efficiently in an "Unsurpassed Service" manner. + Take names for a wait and coordinate accurate wait times to ensure guest service. + Monitor the door at all times to ensure friendly greet and prompt seating of guests. + Ensure Team Member safety by being alert and identifying any safety hazards both in the restaurant and in the immediate vicinity on the casino floor and notifying management or appropriate personnel immediately. + Have knowledge of all service employees' responsibilities, including, but not limited to the food servers, bussers, and room runners. + Ring in carry-out and food cart orders for Team Members and Guests and ensure that all orders have all necessary items for accuracy. + Responsible for promoting, selling, and upselling items in the grab-and-go and portable food cart operations. + Remove debris (napkins, straws, etc.) from the floor as necessary. + Practice and observe safety rules and regulations and encourage others to do so.
Comply with Board of Health Standards. + Inform immediate supervisor of any product shortages and equipment needs. + Assist in bussing and/or resetting tables. + Have knowledge of all service responsibilities, including, but not limited to the food servers, bussers, and room runners. + Have detailed knowledge of the facility and its amenities. + Run cash register and handle money.
Responsible for variance +/-$15.00 and no more than $50.00 a month. + Responsible for register bank and all money, charges, and coms collected during a shift. + Responsible for the cleanliness of the host/hostess stand, floors, menus, signage, deli area, food cart, and special boards. + Balance all checks at the end of the shift and turn in all paperwork, in a neat and organized manner. + Display knowledge of all emergency procedures. + All other duties as assigned. **PHYSICAL REQUIREMENTS** + Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols. + Requires normal dexterity to operate job-related equipment. + Requires the physical ability to stand for long periods of time, walk frequently bend or reach a height of 6 feet with or without assistance. + Must be capable of lifting 50 lbs. with or without assistance. **WORK CONDITIONS** Work is typically in an area, which may be unusually hot, cold, noisy, and may contain second-hand smoke.
Work may be performed in small areas with a 3 ft. wide access.
Tasks performed from a sitting or non-sitting position.
Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling, and grasping.
These tasks include the maintenance and care of the assigned area.
Work may entail trained chemical usage.
Constant contact with fellow Team Members and Guests. **DISCLAIMER AND CONDITIONS OF EMPLOYMENT** The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job.
These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug/alcohol test. **INDIAN PREFERENCE** The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies. **Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.**