Fast And Fresh Clerk: Full Time

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

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Job Title: Fast and Fresh Clerk

Department: Fast and Fresh

FLSA : Non-Exempt

General Function

Provides prompt, efficient and friendly customer service. Operates cash register accurately and scans product. Ensures cleanliness of store, quality and quantity of product, and tends to supply needs in the store and at the pumps.

Core Competencies

• Professionalism
• Growth mindset
• Results oriented
• Customer focused
• Partnerships

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Store Operations, Perishables, and Health Wellness Home; Fast and Fresh Department Manager; Assistant Fast and Fresh Department Manager

Positions that Report to you: None

Primary Duties and Responsibilities

• Removes trash inside and out in a timely manner.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Checks in product, puts product away, and may review invoices.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Adheres to company policies and individual store guidelines.
• Places merchandise in bags or boxes and gives packages to customers.
• Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends to supply needs.
• Escorting them to the products they’re looking for
• Loading or unloading heavy items
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Reports to work when scheduled and on time.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Securing products that are out of reach
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Assists with inventory of the department.
• Assists customers by: (examples include)
  • escorting them to the products they’re looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or
    requests
  • performing other tasks in every way possible to enhance the shopping experience.
• Receives and checks in delivered merchandise and places in appropriate storage area. Fills displays and stocks shelves.
• Ensures proper maintenance of lot; shovels sidewalk of snow, spreads ice melt on ice, hoses down lot.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Redeems promotional coupons, food stamps, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, as well as, counts back change and issues receipts.
• Operates cash register accurately and scans product, (where applicable) and reports improper cash levels in cash drawer.
• Performing other tasks in every way possible to enhance the shopping experience.
• Making note of and passing along customer suggestions or requests
• Fills outside towel holders, and replenishes or refreshes window washer fluid.

Secondary Duties and Responsibilities

• Prices products for customers as necessary.
• Performs other job-related duties and special projects as required.
• Orders merchandise and supplies as needed.

Knowledge, Skills, Abilities and Worker Characteristics

• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Education and Experience

No education or experience requirements.

Physical Requirements

• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.

Working Conditions

This position is frequently exposed to temperature extremes and dampness. There are possible equipment movement hazards, electrical shock, and exposure to cleaning chemicals and solvents. This is a fast paced work environment.

Equipment Used to Perform Job

Telephone, fax, copier, pallet jacks, garbage disposal, trash compactor, cardboard compactor, box cutter, knives, computer, calculator, frozen juice machine, coffee maker, cash register, RPM, gas pumps.

Contacts

Has daily contact with customers, co-workers, suppliers/vendors, and the general public.

Are you ready to smile, apply today.