Experience Specialist - Family Medicine - Sac City

Overview
Patient Service Representative - Medical Office Front Desk
Why UnityPoint Health?

• Commitment to our Team – We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work.
https://dayinthelife.unitypoint.org/
Responsibilities

• Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.
• Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits.
• Open and/or close the clinic following specified guidelines of individual clinic.
• Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.
• Work independently and responsible for timely completion of assigned functions.
• Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.
• Answer telephone calls in a clear, calm and professional manner.
• Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
• Maintain regular and consistent attendance at work.
• Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.
• Review superbill to ensure information is complete and perform the daily posting of charges for office visits and procedures abstracting procedural, diagnostic, and demographic information according to policy and procedure.
• Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
• Monitor environmental conditions in order to secure protected health information.
• Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site.
• Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit.
• Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure.
• Greet patients and visitors and provide courteous, caring and professional assistance to all individuals contacting the office.
• Maintain compliance with policies and procedures.
• Answer their questions and provide non-medical information and/or direct to appropriate person or department.

Qualifications

• Ability to interact effectively with physicians, health care team members, individuals and members of their support systems.
• Ability to communicate effectively with people of diverse professional, educational and lifestyle backgrounds.
• Ability to demonstrate strong customer service skills.
• Ability to understand and apply guidelines, policies and procedures.
• Previous medical office experience preferred.
• Mandatory Reporter certification, or obtained within 90 days of employment.
• Ability to effectively enter information into a variety of computer programs.
• Job ID: 134047;
• Ability to work as a team member.
• Previous experience coding diagnoses and procedures with ICD-9-CM and CPT preferred.
• FTE/Hours per pay period: 1.0;
• Strong computer skills.
• Shift: 8-5 Monday through Friday. Occasional travel to cover Lake View.;
• Strong verbal and written communication skills.
• Department: Family Medicine- Sac City;
• High School or Vocational School graduate.
• Area of Interest: Patient Services;
• Strong interpersonal skills.
• Knowledge of medical terminology, anatomy, and physiology preferred.
• Previous experience with an electronic health record or medical office software preferred.