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Executive Housekeeper Jobs

Company

Millennium Durham
Address , Durham, 27705
Employment type FULL_TIME
Salary
Expires 2023-12-09
Posted at 8 months ago
Job Description
Compensation Type: Yearly Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
Overview:
The Executive Housekeeper is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.
Responsibilities:
  • Develop employee morale and ensure training of Housekeeping personnel.
  • Conduct monthly guest supplies and cleaning supplies inventories.
  • Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
  • Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
  • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
  • Focus the Housekeeping Department on their role in contributing to Medallia Scores.
  • Ensure participation within department for monthly Highgate Hotel team meeting.
  • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
  • Monitor all V.I.P.'s, special guests and requests.
  • Manage and organize large turn days (including group check-ins or check-outs).
  • Review Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
  • Must maintain constant communication with Guest Services.
  • Establish and maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
  • Ensure that large guestroom turns are managed efficiently.
  • Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting.
  • Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards.
  • Conduct pre-shift meetings for room attendants and housemen.
  • Monitor out-of-order, out-of-service, discrepant and show rooms.
  • Ensure compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).
  • Conduct monthly and quarterly Housekeeping inventories on a timely basis.
  • Review Housekeeping log book and Guest Request log on a daily basis.
  • Carry a pager at all times. Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
  • Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards.
  • Manage vendor contracts (i.e. dry cleaners, window washers, etc.).
  • Inspect all VIP rooms prior to arrival.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis.
  • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
  • Maintain and control all housekeeping equipment.
  • Establish and maintain key control system.
  • Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's.
  • Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies.
  • Ensure consistency with departmental opening and closing procedures.
  • Ensure sign off of all Service Standards by Position competencies for Housekeeping staff.
  • Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion.
  • Ensure guest privacy and security by correctly following Highgate Hotel procedures.
  • Prepare and conduct all Housekeeping interviews and follow hiring procedures according to Highgate Hotel International SOP's.

Qualifications:
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be profecient with MS Word and MS Excel.
  • Maintain high standards of personal appearance and grooming, including wearing nametags.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Attend all hotel required meetings and trainings.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Must be able to maintain confidentiality of information.
  • At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Supervisory experience required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Perform other duties as requested by management.
  • Long hours sometimes required.
  • Participate in M.O.D. coverage as required.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.