Executive Director - Revel Issaquah

Description:

Are you looking for an exciting career and the opportunity to be part of a team committed to enriching the lives of our team members and residents? Do you enjoy working with seniors and enjoy building and fostering genuine connections? Do you want to help celebrate the independence of our residents all while promoting them to live happier, longer, and healthier lives? If so, we want you!

ABOUT THE ROLE

The Executive Director oversees and directs the day-to-day functions and efficient operations of the community and all company policies and procedures. This role also ensures the highest quality of service for residents, while maintaining the community’s financial stability, and creating a harmonious working environment for all team members.

Essential Job Duties:

• Comply with the company’s standards and regulations to encourage safe and efficient community operations
• Oversee proper physical community maintenance within the community by ensuring that it is a safe and secure environment for all residents, guests, visitors, and team members including ensuring compliance with OSHA requirements, established safety policies, practices and plans, and closely managing all workers’ compensation injuries, investigations, or safety complaints
• Represent the community with a positive and professional image, through dress and behaviors including interacting with outside agencies, community representatives, and family members
• Develop, implement, manage and track budgetary spending and goals
• Collaborate with the Director of Sales to promote and market the community within the local community by implementing referral and other programs to help reach and/or exceed resident occupancy goals
• Recruit, hire, evaluate, motivate, and monitor team members and their performance by scheduling and managing community staff in the best interest of the residents, and in accordance with company policies including ensuring team member performance evaluations, merit pay rate/increases, disciplinary actions, and separations are conducted fairly, consistently, and in compliance with company policies
• Participate in surveys and respond to inquiries or develop plan of correction
• Look for ways to reduce costs and create efficiencies on a daily basis
• Oversee, plan, develop, organize, implement, manage, control, and direct all of the day-to-day functions and operations of the community including consulting with department directors on the development and implementation of departmental policies and procedures, establishing rapport in and among departments to demonstrate, encourage, and promote a spirit of teamwork and cooperation amongst team members, identifying and developing plan of corrections of problem areas to improve service to residents by appointing, delegating, and consulting with department directors to assist in correcting problem areas and improving service to residents, ensuring residents are able to attend activities and community programs/events as desired and arranging for transportation as necessary, and conducting surveys and exit interviews to determine satisfaction levels and areas for improvement
• Represent the company’s mission, vision, and values on a daily basis
• Arrange for coverage of department head duties during absences through delegation or personal completion, appointing and training a Manager on Duty for those for those times the Executive Director is not at the community
• Perform other duties and tasks as assigned or required
• Display a positive and professional image through actions and maintain high standards of personal appearance and grooming, which includes wearing the proper uniform or clothing and name tag when working
• Survey residents to determine their satisfaction levels and make corrections as necessary
• Responsible for overseeing all operations, finances, and reporting including approving all expenditures against budgets and maintaining complete financial records including billing and accounts receivable and ensuring management team complies with all policies and procedures and maintains any required continuing education requirements

Requirements:

• Reasoning skills that include the ability to understand issues and process information for giving and receiving feedback and instructions
• Strong organizational, time management, and planning skills
• Excellent verbal and written English communication skills including the ability to speak in front of small groups of people
• Ability and willingness to drive the community vehicle(s); must possess a valid driver’s license issued in the state of residence
• Ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations
• 8+ years of experience functioning in a leadership role in hospitality, senior living, healthcare, and/or related industry required
• Ability to deal tactfully and professionally at all times with personnel, residents, family members, visitors, and the general public
• Ability to promote a positive and friendly teamwork attitude in the execution of all duties
• Proficiency with the use of a PC and other office equipment (e.g. scanners, copiers, fax machines, etc.) as well as have familiarity with Microsoft Office Suite products including, but not limited to, Word, Excel, Outlook, etc.
• High School Diploma or GED required; Associates or Bachelor’s degree in business, healthcare, nursing, human services, or related preferred
• Ability to work weekends, evenings, and flexible hours and be available to residents at peak service times and days

We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization!

WHY WOLFF?

We offer a competitive total rewards package which includes:

• Exceptional health benefits (medical, dental, vision) for team members
• Complimentary guest suite privileges
• And more…
• Vacation & Sick time
• Performance bonuses
• A 401k with match

COMPANY OVERVIEW

The Wolff Resident Experience Company is committed to providing residents an extraordinary life experience at our senior living communities. As part of The Wolff Company, we draw on more than 70 years of real estate experience combined with deep expertise in hospitality, consumer experience and various aspects of residential living to support our residents’ well-being, foster genuine connections and celebrate their independence.

Our team uses a fresh perspective to challenge traditional approaches, drive innovation and deliver against extremely high standards to create transformative experiences for our residents and team members. We strive to ensure residents at our Revel Communities live happier, longer and healthier lives. Similarly, we are dedicated to creating a career experience that enriches the lives of our team members.

We’re certain our passion for creating best-in-class senior living communities, resident experiences and team culture will inspire you and pave the way for an exciting career.