Exceptions Associate-Overdrafts - Bank Operations

SUMMARY:
Responsible for completing daily tasks within the Exceptions Processing – Exceptions team. These tasks include researching and updating non-post items, reviewing stop-payment requests for accuracy, answering customer phone calls, responding to branch e-mails, and preparing daily print files for processing.
LOCATION:
This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).
CUSTOMER SERVICE SKILLS:
Willingness to provide a level of service which will clearly differentiate us from our competitors.
INTERPERSONAL SKILLS:
Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.
Ability to interact effectively across all levels of the organization, including senior management, the branch network, other departments and vendors.
Team player with a positive outlook
Ability to work independently and meet communicated deadlines.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Research and process daily non-post items in the IBS Insight system
Review daily stop payment requests for accuracy
Review accounts with a status of frozen/limit status for payment processing
Answer incoming customer calls regarding non-post and stop payment items
Process letter files for daily print submission
Deliver customer service within bank defined expectations
Other duties may be assigned
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Understanding of check processing and the flow of non-posts and stop payments
Demonstrated proficiency in basic computer applications such as Microsoft Office.
Knowledge of FIS IBS Insight and Exceptions Processing applications preferred.
High school diploma or general education degree (GED) required.
Associate’s Degree in Business, Accounting, or Finance preferred.
Customer Service and administrative experience required with bank operations experience preferred.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled