Event Team Member Jobs

EVENT ASSOCIATE
Sports and Entertainment Services (SES)
Footprint Center
Phoenix, Arizona
Perks

• Tickets available for Phoenix Mercury and Rattlers games
• Discounts at Fanatics Team Shop

Job Summary
Suns Legacy Partners includes several companies and many different departments that support the Phoenix Suns, Phoenix Mercury and Footprint Center.
Would you like to win championships and create sustained success? Suns Legacy Partners is looking for individuals that are committed to pursuing excellence and be part of creating memorable experiences.
We are seeking an experienced and highly motivated individual to join our team as a Event Associates with the Sports and Entertainment Services (SES) Department. This position will be responsible for Event Associates will be responsible for delivering a world-class guest experience by ensuring the welfare and safety of all guests and events at Footprint Center. Providing outstanding Customer Service is a main component of this role. These individuals will serve as information specialists responding professionally and patiently to guests’ comments, questions, and requests as well as greet, welcome, and thank guests as they arrive and exit each event.
What Will You Do

• Notify supervisor and/or security of all facility issues and housekeeping needs
• Operate and monitor escalators and elevators to ensure the safety of guests
• Ability to be flexible with various post/work location based on business needs
• Inspect assigned work area prior to and during event, recognize potential hazards and observe appropriate precautions with guests including response and assistance in medical and emergency situations
• Operate radio equipment, tablets and handheld ticketing and communication devices
• Smile and provide a warm welcome/thank you and facilitate all guest-related matters in a professional and courteous manner through creative problem-solving
• Deliver upon the organization’s Mission, Core Values and Service Promise
• Enforce policies during an event to assure the safety and security of all guests
• Consistently provide a personal, venue experience that exceeds guests’ expectations using good judgment and common sense without compromising safety and security
• Monitor, patrol and respond to alarms/emergency situations inside/outside the Arena
• Write clear and concise incident reports
• Serves as an information specialist and be knowledgeable about the arena and each event to appropriately respond to guest questions
• Verify credentials and scan tickets allowing access or redirecting guests to the proper locations

What We Need From Our Event Associate

• Ability to utilize service recovery methods confidently and independently
• Retain an extensive knowledge of the organization and Arena (or other facilities as needed), event operations, seating sections, key venue personnel identity, policies, and emergency activity procedures
• Maintain order and ensure adherence to all safety and security policies
• Ability to project a friendly, approachable, and professional attitude and present a neat, well-groomed appearance always
• Ability to read and scan tickets and ensure authenticity
• Ability to clearly, effectively, and professionally interact with staff, supervisors, and the public. Will collaborate effectively with others to produce results.
• Must have a basic knowledge of technology, including operating and troubleshooting radios, tablets, and handheld ticketing devices
• Maintain order and ensure adherence to all safety and security policies
• Ability to react appropriately in emergencies and high stress situations
• Ability to effectively communicate with and listen to diverse populations, including strong verbal communication and written skills
• Ability to react appropriately in emergencies and high stress situations

What You Can Expect
The work environment characteristics described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Visit our Culture page to learn more about our culture and work environment
• Ability to work the entire event including pre and post-event activities as needed
• Ability to work independently and cooperatively in a team environment.
• Flexible schedule to include weekends, evenings, and some holidays to meet business needs
• Ability to stand for extended periods of time and may include walking long distances, climbing stairs or operation of an elevator
• Walking, bending and ability to occasionally lift and carry objects weighing up to 30 pounds
• Must be able to work indoors and outdoors in a variety of weather, visibility, and volume conditions
• Visual acuity and finger, hand, and wrist dexterity
• Ability to Read, Write & Speak in English. Bilingual is a plus

Suns Legacy Partners, LLC. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
For questions about this career opportunity, please contact our People & Culture Recruiting team at [email protected]