Event Staffing Director (Event Agency)

Staffing Director

Atlanta based, hybrid working

POSITION SUMMARY

The Staffing Director will be responsible for leading and managing the US Staffing Team.

This position is accountable for delivery strategy, team structure, process compliance management, and overall staffing operations.

This role requires a strong leader with a strategic mindset who can identify areas of opportunity to be best in class and allow the agency to provide an unparalleled quality of staff delivery. The Agency is proud to have a people-first mindset.

This role must support an approach that sees their teams build authentic relationships with their field staff, supporting employee attraction and retention through upskilling, culture, and reward. their operations are underpinned by technology that allows us to level up event staffing.

This role must embrace this approach, ensuring this sentiment is driven throughout the Staffing function as a whole. This position will work closely with CST leadership to ensure robust and high-quality delivery of staffing solutions for their clients, proactively identifying any areas of challenge and collaborating on solutions.

This role will establish recruitment goals/strategies and work with the marketing dept. To deliver marketing/advertising campaigns and partner with payroll and information technology staff to create/ensure integrated processes for scheduling/staffing and payroll functions.

ROLES AND RESPONSIBILITIES

• Leads, trains, problem-solve, and manages daily responsibilities of the US Staffing team.

• Provides strategic leadership to the staffing function, driving fulfillment and high quality.

• Assign staffing Managers to projects, ensuring guarantee across all clients and programmers, ensuring team members are working at the correct capacity (neither too high nor too low)

• Effectively communicates expectations and holds US Staffing teams accountable for job responsibilities.

• Responsible for keeping the US Activity Calendar and CST Resource Tool up to date.

• Assists MD with weekly CST resource communication to greater US and Global teams.

• Acts as a Liaison to Global operations in implementing staffing and operations changes.

• Works closely with SMT on issues arising from client servicing and program compliance.

• The key decision maker in the interview process of new hires within the staffing department.

• Works closely with Senior Staffing Manager on training and development of staffing team.

• Working with their markets to support global projects as and when required.

• Responsible for the overall achievement and delivery of key performance indicators within the department.

• Promotes individual professional growth and development by meeting requirements for mandatory training and skills competency; supports department-based goals that contribute to the organization's success; serves as preceptor, mentor, and resource to less experienced staff.

• Other duties as assigned.

SUPERVISION

· This position will lead a team of employees assigned to the staffing team.

QUALIFICATIONS / REQUIREMENTS

Education:

· High School Diploma or Equivalent

· Bachelor's Degree or Higher Strongly Preferred

Experience:

• 5+ years of Customer Service

• 5+ years of Sales Experience

• 5+ years in a Managerial Role

Skills:

• Effective communication with colleagues and customers in a diverse, positive, culture-centered work environment.

• Capacity to handle multiple projects, deadlines, and complex tasks in a fast-paced setting, with attention to detail, persistence, and follow-through.

• Prioritize client growth efforts in line with long-term scale opportunities.

• Understanding client business and marketing objectives and how to measure impact through activation KPIs to generate real insight.

• Excellent organizational and time management skills.

• Excellent computer/software skills using Microsoft Office (Outlook, Excel, Word, and PowerPoint), Salesforce, Asana & SharePoint. • Strong verbal and written communication.

• Excellent problem-solving skills.

• Comfortable with talking on the phone and the ability to carry on a business conversation with decision-makers.

BEHAVIORAL STANDARDS – CORE VALUES

People, People – The Staffing Director is an approachable individual with an "open-door" policy to assist team members with a multitude of necessities in and outside of their department. This individual strives to build rapport among teammates and create a bond of solidarity so that each department works seamlessly together to bring company and individual goals to fruition.

Elevation – Working with the Account Directors, Account Managers and Staffing Managers on both an individual and team basis to help develop their performance in all facets, edify them for their efforts, and ultimately drive people to be the best that they can be on a daily basis.

Take Pride- Taking ownership in the implementation of all key department processes & procedures in an effort to track and monitor growth in company revenue, internal employee growth trajectories, and client/brand growth on an annual basis.

Better Together – Working in conjunction with the extended Account Management & Staffing Management Teams to drive processes, provide hands-on training, and ensure quality & excellence with every opportunity.

PHYSICAL REQUIREMENTS

• Ability to sit and stand for extended periods of time while completing work on a computer

• Ability to lift ten or more pounds

• Ability to move throughout the workplace

By sharing your personal information and recruitment information, you agree to BeFound retaining and processing your personal details for the purposes of providing you with recruitment services. We will use the personal information to consider your application for the relevant role and only share with third parties for recruitment purposes where appropriate.

We will not request any information that is not required for our business needs. Your privacy is important to us and your information will be processed and secured in accordance with legislative requirements.

As a recruitment agency, BeFound embraces diversity and inclusion and have a business responsibility to represent everyone in our network in a fair manner. We actively endeavour to widen our candidate pool and ensure that all decisions about the recruitment and selection of candidates are impartial and based on merit and abilities to perform the relevant duties as required for the positions we recruit for.