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Company | Boyd Group Services Inc. |
Address | Lubbock-Levelland Area, United States |
Employment type | FULL_TIME |
Salary | |
Category | Automotive |
Expires | 2023-09-28 |
Posted at | 8 months ago |
Gerber Collision & Glass, TX Lubbock- Slide Rd
- Complete I-Car annual training
- Complete KPA safety training monthly and OSHA training as needed
- Attend/collaborate with team during daily production meetings
- Other duties as assigned
- Juggle multiple scheduling estimates, arrivals and deliveries
- Build a relationship with vehicle owners, repairers and insurance personnel to negotiate costs and close customer sales, as well as communicate the importance of the satisfaction survey
- Inspect, analyze and evaluate damaged vehicles to create a comprehensive and accurate damage report
- Manage repair plans according to OEM specifications and company standards, including Alldata, I-CAR, and the WOW Operating Way
- Participate in the final repair plan meetings after complete disassembly in order to write accurate estimates/supplements and ensure timely uploads of estimates/supplements as required
- Oversee compliance with all insurance client requirements, processes and metrics when writing estimates including part selection, photo documentation and upload requirements
- Provide customers with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
- Familiarity with various insurance direct repair guidelines
- World class customer service skills
- I-CAR or ASE Certifications are a bonus
- 1-3+ years experience in same or similar role in the industry required
- Proficiency with CCC One and familiarity with Aduatex and/or Mitchell Estimating Systems required**
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Paid Vacation & Holidays
- Medical, Prescription Drug, Dental & Vision Insurance
- Continuing Education Opportunities
- Competitive Pay Plans
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